Service Desk Analyst

**JOB ADVERTISEMENT: SERVICE DESK ANALYST [SASOL TEAM]** **Reporting Line**: Service Desk Manager **Working Hours**: 08h00am - 17h00pm (Monday - Thursday),08h00am - 16h30pm (Friday). May be required to work overtime when needed. **Purpose**: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the company's...

I.T Support Desk Analyst:Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where new employees can expand their careers in IT, including substantial training and certifications...

Service Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

Closing Date 2023/03/15 - Reference Number SHO230308-5 - Job Title Service Desk Agent III - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported...

**Purpose of the Job**: To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported by users and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. Able to Manage a set group of Service Desk...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role. Key Responsibilities-Receive, log, validate and diagnose client requests,...

We are a Managed Service Provider (MSP) with extensive experience in support, managed services, cloud computing, cyber security, systems architecture and consultancy. We are looking for a Service Desk Administrator with at least 2 - 3 years' experience to join our team is SA. **Job Summary**: We are looking for an experienced Service Desk Administrator to...

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

We are hiring an ambitious Service Desk Manager, the role is suitable for a high-energy achiever, executor, leader, planner, and communicator with a genuine desire to help others and an aptitude for getting things done in the smoothest, accurate and fastest way. The Service Desk Manager will support the respective teams, be a single point for escalation and...

Closing Date 2023/03/15 - Reference Number SHO230308-6 - Job Title Service Desk Operator I - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through...

FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...

Are you ready to Kick start a career in IT? We have an exciting opportunity available as an IT Service Desk Agent. We are seeking deadline driven, goal orientated and motivated individuals to join our growing team who are dedicated to providing a euphoric customer experience. Your duties will include attending to all requests and resolving queries. You...

**Purpose of the Job**: The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by users, and coordinate rapid and appropriate responses to restore the IT services as quickly as possible, ensuring the least impact on business operations. This role applies...

Looking for a **job** that will let you flex your **Dutch **language skills while helping people with their IT issues? Look no further! One of the world’s largest IT firms is seeking a talented **Dutch speaking Service Desk Agent** to join their team in **Cape Town, South Africa**. If you’re ready to put your language skills to work and join a dynamic...

Looking for a **job** that will let you flex your **German **language skills while helping people with their IT issues? Look no further! One of the world’s largest IT firms is seeking a talented **German speaking Service Desk Agent** to join their team in **Cape Town, South Africa**. If you’re ready to put your language skills to work and join a dynamic...

REQUIRED LEARNINGGrade 12Computer Literate – Microsoft – Outlook/Word/Excel (Essential)A+ would be advantageous.N+ would be advantageous.MCSE5 years’ Service Desk/Helpdesk experience would be advantageous.General knowledge of desktop hardware and softwareKEY JOB OUTPUTSManage the business relationship with the client to ensure mutual trust &...

**INFUSEmedia is a truly global organization, with team members currently located in eight time zones (and quickly expanding). If you can work in any time zone from GMT to PST and have what it takes to win, we'd love to chat.** **You will**: - Help the Deal Desk Marketing Analyst Manager with various tasks; - Perform analysis and spreadsheet-based...