Customer Services Support: Recent Graduate/studying
2 weeks ago
**Customer Services Support: Recent Graduate/Studying towards a Degree**
**Main purpose of the job**:
- Monitoring and managing our brand's reputation across the web, about ensuring that your business is properly represented and that potential customers are left with a great impression.
- Using a variety of methods, engage with customers, including complainants, about their experience of doing business with our company.
- Help us to learn from complaints and use customer feedback to improve services.
- Have responsibility for and ownership of customer
- On the Job Training
**What you will be doing**:
- increases customer satisfaction rates, increases customer loyalty, and gains more referrals from customers.
- Drive customer retention, reduce churn, and increase customer satisfaction
- To ensure constant customer satisfaction and Constant communication with customers
- To ensure that the company image is maintained and improved
- Maintain a strong understanding of Customers and customer issues.
- Send Customer Feedback Requests and convince customers to provide positive reviews.
- Manage customer feedback and reviews
- Weekly reporting of Customer Feedback Reports
- Provide kind, positive, can-do-attitude problem solving every time, no matter how challenging the issue or how unpleasant the customer is
**Essential**
- Bachelor’s Degree (preferred) or studying Towards
- Excellent Communication (English and writing skills).
- A passion for customer service and a professional attitude at all times.
- Good Negotiating Skills.
- Customer service focused and Conflict Resolution.
- Excellent interpersonal/problem solving skills.
- Ability to work under pressure.
- Team player and can-do attitude
- Takes pride in personal appearance and...
- PC Literacy and proficient on MS Office - must have advanced Word, Outlook and Powerpoint skills.
**Job Type**: Temp to perm
Contract length: 1 month
Ability to commute/relocate:
- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelors (required)
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