Customer Service Support Lead
6 days ago
**Position: Customer Service Support Lead**:
**Based: Midrand, South Africa**
Reporting to Supply Planner you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum.
**MAIN RESPONSIBILITIES**:
- Process orders to ensure timely and correct delivery to customers.
- Process credit claims for assigned accounts, to ensure the prompt payment of invoices.
- Liaison with third party distributors, by actioning delivery queries, so supply is maintained.
- Monitor service levels on key assigned accounts.
- Act as a single point of contact for key assigned accounts and manage all queries and complaints with clear communication.
- Overseeing that customer reports are sent out weekly to all customers.
- Cross functional coordination to eradicate the issues affecting the Customer Service targets, in a cost-effective way.
- Providing the Daily Sales Report as well as the weekly Sales Estimation to the business based on Sales, Open Orders & customer insights.
- Any other duties that may be required of you from time to time to for full the business needs.
**CANDIDATE PROFILE**:
- Between 3-5 years’ customer servicing experience or Order Management.
- Proven record of managing customer requirements in high paced working environment.
- Advanced Excel skills and SAP experience is a must.
- Organised & methodical individual with a high attention to detail.
- Analytical skills that enables to develop logical approaches to problem solving.
- Strong communication skills, both verbal and in writing, with the ability to deal with internal and external persons at all levels with confidence.
- Energetic person with a passion for customers.
- Ability to take initiative and continuously improve on functional processes.
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