Manager: Customer Relationship Management

3 weeks ago


Midrand, South Africa SACAA Full time

**OVERALL PURPOSE OF THE JOB**
- To help develop and implement a customer service strategy, relevant policies and procedures for the organisation.
- To build and maintain healthy and effective relationships with key customers by evaluating customer satisfaction and implementing solutions to improve service delivery.

**CUSTOMER SERVICE STRATEGY, POLICY AND PROCEDURES**
- Facilitate the development of the customer service strategy, policies and procedures
- Implement the customer service plan

**CUSTOMER SERVICE PROCESS MAP**
- Implement and ensure compliance with the CS process map.
- Develop procedures customers can use to communicate with the organisation effectively
- Introduce Service Level Agreements for all customer points within the organisation and ensure compliance to the same
- On-going engagement with internal departments to improve customer service standards

**CUSTOMER SATISFACTION MEASURING TOOL/SYSTEM**
- Procure a Customer Satisfaction tool/system
- Generate on-going reports on the level of customer satisfaction
- Devise strategies for improving customer satisfaction in consultation with relevant stakeholder’s organisation-wide
- Analyse statistics or other data to determine the level of customer service the organisation is providing

**MANAGE CUSTOMER SERVICE STAFF**
- Manage performance through PMS contracting
- Skills development

**MANAGE CLIENT QUERIES**
- Implement the CRM solution to address customer queries/complaints and timeous closure of the same

**Minimum Qualifications**:

- National Diploma in Business Studies; Consumer Studies; Management Studies; Marketing or a related NQF 6 qualification.

**Ideal Qualifications**:

- Degree or Post-graduate qualification in Business Studies; Consumer Studies; Management Studies; Marketing or an equivalent qualification.

**Experience**:

- 5-7 years Customer Relationship Management
- 5-7 years Business Management

**Closing Date**:



  • Midrand, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a business unit of the Servest Group has a vacancy for a Customer Relationship Manager. The role will lead a team of Key Account Managers and Quality Controllers with the objective to build and maintain mutually beneficial, sustainable, and profitable client relationships. The duties include the retention of...


  • Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000077**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:Yes**About our company** - A provider of leading specialised software and digitally-led business solutions that assist clients across...


  • Midrand, South Africa Syntech Recruitment Full time

    **Job Advert Summary**: This is your opportunity to join a fast-paced, dynamic team and represent some of the fastest-growing global consumer brands. Working closely with key decision-makers to build markets and add value in line with clear brand strategies. Syntech is a fast-growing technology distributor, and our goal is to improve lives through the...


  • Midrand, Gauteng, South Africa Syntech Recruitment Full time

    Job Advert Summary:This is your opportunity to join a fast-paced, dynamic team and represent some of the fastest-growing global consumer brands. Working closely with key decision-makers to build markets and add value in line with clear brand strategies.Syntech is a fast-growing technology distributor, and our goal is to improve lives through the innovative...


  • Midrand, South Africa Moving Heads Personnel Full time

    **FINANCIAL SERVICES/INSURANCE EXPERIENCE ESSENTIAL** **Platform Relationship Manager** **Johannesburg Northern Suburbs** Responsible for the strategic management of relationships with all local and offshore fund managers, stockbrokers (PSP providers) and Discretionary Fund Managers (DFM), from a Wealth, local and international platform perspective. -...

  • Relationship Manager

    3 months ago


    Midrand, South Africa Nile Fresh (Pty) Ltd Full time

    **The opportunity**: **The role**: At Nile, we see roles as an opportunity for personal development. As our business grows, so will the scope of your role. Today, our team requires a Relationship Manager to focus on managing input suppliers and building strong supplier relationships. The successful applicant will take ownership of the following functions: -...

  • Brand Manager

    2 weeks ago


    Midrand, Gauteng, South Africa Epsidon Management & Marketing Consultancy Full time

    JOB PROFILE:Job Title:Brand Manager - Quest & CommVaultDivision:Datacenter, Cloud & Cyber SecurityLocation & Address:JohannesburgGeneral Manager-**General Manager Data Centre**Direct Subordinates:0Total Staff in Function:1WORKING RELATIONSHIPS:Internal: Procurement Sales Operations Brand Operations Account Managers Systems Engineers / Presales Marketing...


  • Midrand, Gauteng, South Africa BMW (South Africa) (Pty) Ltd. Full time

    This role is responsible to define, steer and implement customer, brand and product strategy, as well as support data driven decision making as a group function. The successful incumbent will be managing overall sales funnel & customer lifecycle, online/offline customer journey & BMW brand communication and experiences.Furthermore, to steer, analyse and...


  • Midrand, South Africa Nile Fresh (Pty) Ltd Full time

    **The opportunity**: **The role**: At Nile, we see roles as an opportunity for personal development. As our business grows, so will the scope of your role. Today, our team requires a Relationship Manager to focus on managing client relationships and building strong connections with our clients. The successful applicant will take ownership of the following...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** The Customer Operations Manager (COM) of Strategic Accounts is a leadership position responsible for overseeing and managing the operational aspects of the company's key customer accounts. The Customer Operations Manager must ensure that operations are efficient, cost-effective, and meet quality standards. **Role Description** Customer...


  • Midrand, Gauteng, South Africa Nile Fresh (Pty) Ltd Full time

    The opportunity:The role:At Nile, we see roles as an opportunity for personal development. As our business grows, so will the scope of your role. Today, our team requires a Relationship Manager to focus on managing client relationships and building strong connections with our clients.The successful applicant will take ownership of the following functions:...


  • Midrand, South Africa Nile Fresh (Pty) Ltd Full time

    The opportunityNile.ag is an e-commerce platform on a mission to transform the way food is traded across Africa. We use technology to connect producers to markets with the biggest need for their produce. Nile.ag aims to increase income of producers and make food more affordable to consumers. Learn more about us at www.nile.ag/aboutThe role At Nile, we see...


  • Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 156383 - Midrand, Gauteng, South Africa We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition. At Colgate, we have a purpose!...

  • Brand Manager

    4 weeks ago


    Midrand, South Africa Epsidon Management & Marketing Consultancy Full time

    **JOB PROFILE**: **Job Title**: **Brand Manager - Quest & CommVault** **Division**: Datacenter, Cloud & Cyber Security **Location & Address**: Johannesburg **General Manager-** **General Manager - Data Centre** **Direct Subordinates**: 0 Total Staff in Function: 1 **WORKING RELATIONSHIPS**: **Internal**: - Procurement - Sales Operations - Brand...


  • Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered # 159839 - Midrand, Gauteng, South Africa Scope of Responsibility: • The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale.  • Develop and support the partnership between CP and the customer(s)/Distributors at the store and regional...


  • Midrand, Gauteng, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered Midrand, Gauteng, South AfricaWe are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition.At Colgate, we have a purpose Every day around...


  • Midrand, Gauteng, South Africa Colgate-Palmolive Company Full time

    Who We AreColgate-Palmolive Company is a caring, innovative growth company that is envisioning a healthier future for all individuals, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we distribute our products in over 200 countries and territories under various renowned brands such as Colgate, Palmolive, elmex,...


  • Midrand, South Africa Deka Minas (Pty) Ltd Full time

    **JOB PURPOSE** **RESPONSIBILITIES** - Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure it...


  • Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered # 158313 - Midrand, Gauteng, South Africa Scope of Responsibility: • The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale.  • Develop and support the partnership between CP and the customer(s)/Distributors at the store and regional...


  • Midrand, Gauteng, South Africa Deka Minas (Pty) Ltd Full time

    JOB PURPOSERESPONSIBILITIES Ensure that an internal function and/or a crossfunctional customer account team maintains highquality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure it meets immediate...