Customer Services Administrator
2 weeks ago
**Vacancy: Customer Services Administrator**
**Region: Midrand**
**Reporting to: Commercial Contact Centre Manager**
**Overall purpose of the Job**:
**Minimum qualifications and experience**:
- Matric qualification or equivalent
- Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
- Professional and well presented
- Ability to work well under pressure
- Time management
- Self-motivated
- Reliable transport
- Mobile phone
**Main duties**:
- Utilize the CRM platform (Pulse)
- Do quotes where and if needed
- Receive Purchase orders and follow up with clients
- Follow up with ETA for technicians to be at site
- Troubleshoot with clients to identify the problem, and offer a viable solution
- Work on Pulse, Listener, Open Scape and SAP with good Excel and Microsoft Office skills for handover files, and deadlines to be met
- Ensure that the SOP of the department is followed, and have a high standard service delivery rate
- Be able to work well with all different areas within the department as well as the other entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)
- Assist Management with daily tasks and deadlines to be met
- Courtesy calls and remote support
- Log and track calls and assist with admin support
- Follow through with jobs additionally added to your scope of work
- Standby support (on rotational basis)
**Behavioural Competencies**:
- Excellent verbal and written communication skills
- Excellent Customer Service skills
- Computer literate
- Excellent telephone etiquette
- Adaptability
- Motivated
- Resilience
- High level of integrity
- Discipline
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
-
Customer Service Coordinator
2 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Overall Purpose of the job**: The successful incumbent will be responsible to assist with processing and maintaining all administrative duties to ensure optimal operational functioning within the Commercial department. **Minimum qualifications and experience**: - Matric - A minimum of 2 years customer service experience - At least 2 years administration...
-
Customer Service Operations Manager
6 hours ago
Midrand, Gauteng, South Africa Architectural Services Full timeAbout The RoleWe are seeking a skilled professional to assist with administrative duties and maintain optimal operational functioning within our customer service department.Main AccountabilitiesAssist in calculating the required headcount figure based on forecasted call volumes, average handling time and shrinkageComplete agents' schedules within agreed...
-
Customer Service Manager
6 days ago
Midrand, South Africa Fidelity Services Group Full time**Overall Purpose of the Job**: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff. **Minimum Qualifications and Experience**: - Tertiary qualification an advantage - Relevant experience, and proven track...
-
Customer Service Supervisor
2 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Reporting to**: Contact and Monitoring Centre Manager - Inland **Overall Purpose of the Job**: To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre). This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives,...
-
Administrative Services Coordinator
4 days ago
Midrand, Gauteng, South Africa Architectural Services Full timeJob DescriptionWe are looking for an experienced Administrative Services Coordinator to support our daily operations. The successful candidate will be responsible for:Operational Support: Provide support in daily operations, including coordinating resources and managing logistics.Client & Stakeholder Engagement: Act as a point of contact for clients,...
-
Administration
1 week ago
Midrand, South Africa Fidelity Services Group Full time** **_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._** **_ **Administration** **Overall purpose of the job**:The role of a sales administrator is to deal with incoming customer enquiries and...
-
Service Administrator
3 weeks ago
Midrand, Gauteng, South Africa Dante Personnel Full timeMinimum requirements: Matric or relevant Office Administration Qualification is a must Sage experience would be an advantage 2+ Years experience in a service/ administration role Customer Experience would be preferred as the role is very customer orientated Own vehicle and valid driver's licence Consultant: Kydie Dresse - Dante Personnel Midrand
-
Customer Experience Administrator
3 weeks ago
Midrand, South Africa ikeja Full timeWe are seeking a passionate, versatile **Customer Experience Administrator** to drive appointment scheduling and excellent customer service. In this role, you will execute duties related to seamless customer experiences and operational efficiency. You will ensure a smooth customer journey by managing scheduling, handling queries, maintaining data accuracy,...
-
Project Administrator
3 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Overall Purpose of the Job**: To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to...
-
Service Department Administrator
4 weeks ago
Midrand, South Africa RJPersonnel Full time3years - All administrative duties for the Service Department - Ensure that all reporting and administration is kept up to date - Attend departmental meetings and take minutes as required - Perform other related duties as assigned for the purpose of ensuring the efficient, effective functioning of the work unit and successful completion which will be...
-
Sales Administrator
2 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Overall purpose of the job**:The role of a sales administrator is to deal with incoming customer enquiries and assisting the sales force with daily sales administration activities and loading of job cards on the Installation portal for technicians. Also, to assist clients with Certificates and Login details when required. **Duties & Responsibilities**: -...
-
Level 1 Customer Service/retention Agent
2 weeks ago
Midrand, South Africa Fidelity Services Group Full time**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...
-
Financial Administrator
1 day ago
Midrand, Gauteng, South Africa Architectural Services Full timeJob OverviewThe role of the Financial Administrator at Architectural Services involves processing, maintaining and reconciling accounting transactions into ledgers. This position requires accurate record-keeping, timely reporting, and adherence to financial policies.Main ResponsibilitiesDaily transaction processing and clearing in the Credit Ease...
-
Customer Service Lead
2 weeks ago
Midrand, South Africa McCormick & Company Full time. **Position: Customer Service Lead** **Based: Midrand, South Africa** Reporting to Senior Supply Chain Manager you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **MAIN RESPONSIBILITIES** - Management of timely and within...
-
Commercial Administrator
2 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Overall purpose of the job**: Holistically support to Commercial Teams in all finance and administrative requirements. **Duties & Responsibilities**: - Processing of all requests and/or orders/stock - Administration of stock - Liaising daily with various departments to attain the necessary status on client’s requests - Communication and feedback to...
-
Customer Service
4 days ago
Midrand, Gauteng, South Africa LGC Full timeCompany DescriptionLGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the...
-
Customer Service
5 days ago
Midrand, Gauteng, South Africa LGC Full timeGet AI-powered advice on this job and more exclusive features.Company DescriptionLGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than...
-
Midrand, South Africa Fidelity Services Group Full time**Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...
-
Services Administrator
3 weeks ago
Midrand, South Africa Placements 4 all Full timeServices Administrator - Blue Hills, Midrand R15000 to R17000, 3 to 5 years Services Administrators experience in a Technical environment, responsible for organising technicians, relevant admin, ordering parts, Quotes, HVAC environment an advantage, **Job Types**: Full-time, Permanent **Salary**: R15,000.00 - R17,000.00 per month
-
Commercial Erb Administrative Manager
1 week ago
Midrand, South Africa Fidelity Services Group Full time**Vacancy**: Commercial ERB Administrative Manager **Region**: Midrand - Commercial **Reporting to**:Commercial Executive **Overall purpose of the job**: Holistically support to Commercial Teams in all finance and administrative requirements. **Duties & Responsibilities**: - Processing of all requests and/or orders/stock - Administration of stock -...