Customer Services Administrator
3 weeks ago
**Vacancy: Customer Services Administrator**
**Region: Midrand**
**Reporting to: Commercial Contact Centre Manager**
**Overall purpose of the Job**:
**Minimum qualifications and experience**:
- Matric qualification or equivalent
- Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
- Professional and well presented
- Ability to work well under pressure
- Time management
- Self-motivated
- Reliable transport
- Mobile phone
**Main duties**:
- Utilize the CRM platform (Pulse)
- Do quotes where and if needed
- Receive Purchase orders and follow up with clients
- Follow up with ETA for technicians to be at site
- Troubleshoot with clients to identify the problem, and offer a viable solution
- Work on Pulse, Listener, Open Scape and SAP with good Excel and Microsoft Office skills for handover files, and deadlines to be met
- Ensure that the SOP of the department is followed, and have a high standard service delivery rate
- Be able to work well with all different areas within the department as well as the other entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)
- Assist Management with daily tasks and deadlines to be met
- Courtesy calls and remote support
- Log and track calls and assist with admin support
- Follow through with jobs additionally added to your scope of work
- Standby support (on rotational basis)
**Behavioural Competencies**:
- Excellent verbal and written communication skills
- Excellent Customer Service skills
- Computer literate
- Excellent telephone etiquette
- Adaptability
- Motivated
- Resilience
- High level of integrity
- Discipline
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
-
Nka Customer Service Coordinator
4 weeks ago
Midrand, South Africa Fidelity Services Group Full timeVacancy: Customer Services Coordinator Region: Midrand Reporting to: Commercial Contact Centre Manager **Overall purpose of the Job**: The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow...
-
Customer Service Agent
4 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...
-
Customer Service Consultant
4 days ago
Midrand, South Africa Digital Care South Africa Full time**Customer Service Consultant Job Description** We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.. This is a fixed term contract position for 6 months **Customer Service Consultant Responsibilities**: - Listening to customer concerns and providing information,...
-
Junior Customer Services Operator
4 weeks ago
Midrand, South Africa Siemens Healthineers Full time**Junior Customer Services Operator** Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible...
-
Claims Administrator
1 month ago
Midrand, South Africa Empower Financial Services Full time**JOB SPECIFICATION** **Claim Administrator** **Responsibility**: Assess claims according to the rules, benefits, and conditions of the policy and within the SLA Contact service providers for discounts when claims are over the company prescribed threshold Ensure that all policy limitations, waiting periods, and exclusions are appropriate and in line with...
-
Customer Service Representative
4 hours ago
Midrand, South Africa Manicaa Online Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...
-
Customer Service Lead
1 month ago
Midrand, South Africa People Dimension Full timeDuties & ResponsibilitiesHandle walk in customer escalationServe as an intermediary between the customer service team and repair techniciansDesired Experience & QualificationWorking experience in the service industryTechnical background (Advantageous)IT qualification (Advantageous)Package & RemunerationR 10 000 pm
-
Customer Service Representative
21 hours ago
Midrand, South Africa Evonik Full timeWhat we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...
-
Office Support/ Service Administrator
4 weeks ago
Midrand, South Africa RJPersonnel Full time2years Job Purpose: A Professional first point of contact, provide support in ensuring efficient and effective running of the office administrative activities. - Administrative (Speaks to Travel, office admin and Adhoc) - Operational efficiency (Facilities) - Customer Service (speaks to reception part) **Qualifications and Experience**: - A Diploma in...
-
Administrator
1 month ago
Midrand, South Africa Fidelity Services Group Full time**Administrator** **FCS Head Office - Midrand** **Minimum Requirements**: - Excellent communication skills - Matric certificate or equivalent - A clear criminal record - Computer literate and proficiency in Microsoft Word, Excel and Outlook - At least 2 years’ administration experience - Background in Administration/ Office Management is an advantage -...
-
Online Customer Services Agent
4 weeks ago
Midrand, South Africa Placements 4 all Full timeOn-line Customer Services Agent, Midrand, 1 year contract, R16k Neg, 3 to 5 years’ experience in on-line customer services, sales orders, queries, follow up and credits. **Salary**: R15 000,00 - R20 000,00 per month
-
On-line Customer Services Agent
1 month ago
Midrand, South Africa Placements 4 all Full timeOn-Line Customer services Agent, R15K Neg, Midrand 5 yrs. call centre exp in a warehouse environment, Queries, Credits and claims, one-stop-shop, reports Pay: R15 000,00 - R18 000,00 per month **Experience**: - Customer service: 2 years (preferred)
-
Customer Service Supervisor
4 weeks ago
Midrand, South Africa Evonik Full timeWhat we offer You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and...
-
Customer Service Consultant Bmw
1 month ago
Midrand, South Africa iSON Xperiences Full time**Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Contract  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...
-
Pa / Administrator - Noordwyk, Midrand
4 weeks ago
Midrand, South Africa Fidelity Services Group Full timeA vacancy has avail itself for a PA / Branch Administrator in Midrand Noordwyk reporting to the Branch Manager, the overall purpose of this position is to provide administrative / secretarial support to the Branch Manager. **Key areas of responsibility will include**: - Sorting of correspondence and proper filing of all office documents. - Answering the...
-
Fire Coordinator and Administrator
1 month ago
Midrand, South Africa Fidelity Services Group Full time**Overall purpose of the job**: The purpose of the Fire Coordinator and Administrator is to assist Projects and Operations with coordination of jobs and administration functions relating to both Projects and Operations. **Duties & Responsibilities**: Scheduling of jobs with clients and technicians (internal & external) Answering all incoming calls in an...
-
Customer Hero
1 month ago
Midrand, South Africa Academic Institute of Excellence Full timeThe institute has a job opening for a **Customer Hero **within our **Student Support **department. The position requires a people-focused individual to manage our learning resources and have the ability to diffuse students and customers’ complaints. In addition, the role of a customer hero is to welcome clients and students as they arrive and provide first...
-
Project Administrator
1 month ago
Midrand, South Africa Fidelity Services Group Full time**Overall Purpose of the job**: - The successful incumbent will be responsible for the various administrative processes involved in the Project Management Office. - The successful closure of all projects by ensuring administrative processes followed and once project closure reached all the required paperwork, financial processes for costs in the form of...
-
Customer Care Agent
4 weeks ago
Midrand, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Ensure customer satisfaction and always provide professional customer support. Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. Monthly Consumable Deliveries / Suspensions Acknowledging and resolving customer...
-
Customer Service Consultant
1 month ago
Midrand, South Africa Full Circle Resourcing Full timeOur client requires the services of a** Customer Service Consultant (Advanced) - Midrand** - **Amazing brand with cutting edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December 2024 **COMMENCEMENT**:As soon as...