Guest Relations Manager
4 days ago
Luxury Boutique Hotel in Gardens, CT is looking for a Guest Relations Manager. The Guest Relations Manage main tasks include to managing the Guest Relation team, to keep the property innovative in its guest experience and to support community partnerships ensuring that the property is consistency presented in a strong, positive image to relevant stakeholders.
- Managing the front of house property, operations including Reception and Guest Relations
- Meet with the Front of House manager and the Hotel Manager as required and update on property operations
- Curate the guest experience according to the guest profile.
- Anticipating guests’ needs and solving their concerns throughout their stay, meeting their demands, and exceeding their expectations.
- To ensure effective departmental personnel of the property is up to the brand standards, ensuring a streamlined and effective structure in line with hospitality trends
- Coordinating the maintenance of the residence and the preservation of the interiors.
- To have weekly one on one meetings with all HOD’s reporting directly
- Overseeing the smooth running of hosted events, parties, and dinners.
- Have a full knowledge of the South African Labour Law.
- Maintain discipline in the departments according to company standards.
- To implement training and facilitate the use of brands appointed internal and external training providers.
**Requirements**:
- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- Valid code 10 driver’s license.
- At least 2 years’ experience in a similar position in the 5* environment
- Sound knowledge and experience with Guest Experience and Management
- Knowledge and experience of overall hospitality operations.
- Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.
- Presentable and well spoken
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