General Manager Ct

7 months ago

Gardens, South Africa HotelJobs.co.za Full time

General Manager | Gardens | Hospitality Group

We are seeking an experienced **GENERAL MANAGER** to **oversee two boutique hotels and a restaurant **in Cape Town. This is a part of a well-known hospitality group and this position is based at Cape Town’s Head Office in Gardens.

**Key Focus Areas**:
General Management
- To assume full responsibility for all 3 properties
- To oversee daily operations of the two boutique hotels and one restaurant - ensuring exceptional guest service and satisfaction.
- To oversee and optimize the guest experience and continuously evaluate and analyze various strategies to enhance the overall guest experience and ensure that all aspects of our operations exceed our guests' expectations.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To Manage and develop a team of employees, providing coaching and development plans.
- Represent the hotels and restaurants in the local community and build relationships with local businesses and organizations with a focus on Kloof Street.
- Maintain a positive relationship with our neighbors and residents, communicating effectively as required.
- To meet with the Hotels Operations Manager monthly or as required and update on property operations.
- To identify opportunities for expanding the business and increasing revenue.
- To maintain and ensure the goodwill of the Company brand at the property level.
- To be a key ambassador of the Company and its brands including hosting site inspections, communicating with the market, and hosting journalists.
- To ensure the management of the personnel of the property is up to the Company’s standard, ensuring a streamlined and effective management structure in line with the hospitality trends.
- To assist in achieving the best procurement agreements for the property and the Company
- To drive and monitor the effective implementation and execution of the Company’s performance management and succession planning processes.
- To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater group.
- To provide effective leadership through professional personnel management and encouragement of all subordinates, including mediation.
- To take part in regular operations forums to align the management teams and ensure optimized teamwork and collaboration.
- To Manage financial performance, including budgeting, forecasting, and reporting, and to ensure the timeous completion of the required financial reporting.
- To plan and monitor the CAPEX effectively, ensuring that the hotels/restaurants are continually improved and that these projects are effectively planned.
- To submit the monthly report to shareholders. Leadership
- To manage the assigned property to produce a consistent, high-quality product, providing courteous, professional, efficient, and flexible service consistent with the company’s and property’s policies and procedures, to maximize guest satisfaction.
- To have full working knowledge and capability to perform and manage all duties and tasks in the assigned place of work to the standard of performance set.
- Perform other tasks and assist in other areas whenever reasonable and deemed necessary by Senior Management.
- To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
- To respond to changes in your job function as dictated by the industry, company, or the property.
- To maintain and promote good working relationships with colleagues and all other departments and properties.
- To ensure that deadlines on all projects are met.

Personal Requirements:

- Grade 12 (essential)
- Degree/Diploma in Tourism/Hospitality (advantageous)
- A minimum 5 years of sound experience in senior hospitality management positions.
- Sound knowledge of MS Office Suite.
- Sound experience and proven track record of having made targets.
- Sound product and market knowledge, including international trends.
- Sound knowledge of product and supply.
- Valid Code 08 drivers license and own reliable transport essential
- Excellent attention to detail, and excellent hygiene principles.
- Guest focused philosophy, living the brand and driving the experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with a positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, able to take initiative and have a creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with a passion for development and skills transfer.

Start: June / July

**Salary**: will be discussed during the interview

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