Spa Receptionist

Location:
South Africa, Gardens

Department:
Spa & Leisure

Employment type:
Full-time

**Experience**:
Associate

No one understands the Art of Wellbeing quite like our Spa team Librisa Spa gives guests an authentic African Spa experience, using sublime products from Thalgo and Sothys. We are looking for a Spa Receptionist with a strong commitment to excellence who will uphold our high professional standards and enhance our guests’ experience.
- To greet the guests at reception and assisting with post treatment sales.
- To co-ordinate with the therapists regarding the daily appointments by allocating the time accordingly.
- To record all guests & treatment details for the data base.
- Assist the guests in selecting their treatment & explain the treatment procedures.
- Suggest and promote retail products or additional services.
- Provide the guests with high quality of service at every stage of their spa experience.
- Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
- Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
- To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
- Maintain equipment and inventory of products.
- Acknowledge and respond to relevant customer queries, needs and expectations.
- To respect the guest at all times and be discrete with any confidential matters the guest bestows upon you be it of a conversational nature or of a physical nature such as skin conditions or ailments. Delicate aspects of your post are only to be discussed with the Spa Manager.
- Accurate monthly stock taking in the absence of the Spa Manager.
- Ensure that the correct uniform is worn and a high standard of personal appearance and hygiene is maintained.
- Ensure the Spa Manager is kept informed of any developments and guest queries.

**Requirements**:

- At least 2-3 years’ in a reception or customer service role.
- Previous experience within the luxury hospitality or spa environment highly advantageous.
- High level of comupter literacy.
- Good communication skills.
- Excellent customer service orientation.
- Genuine interest and passion for wellness and body therapy.

**Benefits**
- Competitive basic salary
- Medical aid & pension fund benefit
- Free car parking provided
- Internal Belmond discounts
- Loyalty and recognition rewards programme
- Employee Assistance Programme
- On going Learning and Development opportunities
- Regular community, social and staff welfare events