Employee Relations Officer

7 months ago


Montague Gardens, South Africa Maverick Telecommunications Full time

Job Title: Employee Relations Officer

**Position Summary**:
The purpose of an Employee Relations Officer is to manage and maintain positive relationships between the employees and the organization. They play a crucial role in promoting a harmonious work environment by addressing and resolving issues related to employee well-being, satisfaction, and engagement. The primary responsibilities of an Employee Relations Officer include:
**Performance Outcome**
- Conflict Resolution
- Policy Development and Implementation
- Employee Advocacy
- Employee Engagement
- Compliance and Legal Matters
- Training and Development

**Key Responsibilities**:
**1. Employee Relations Disciplinary Support**:

- Provide guidance and support to managers in handling employee disciplinary matters.
- Ensure compliance with company policies, legal requirements, and fair disciplinary procedures.
- Conduct investigations and recommend appropriate actions to resolve employee relations issues.
- Assist management on getting evidence for cases.
- Book and manage the hearings with labournet
- Prepare the warning as per the information received from the Manager or information loaded on the Bitrix Workflow
- Ensure the warning is uploaded on the workflow and Personnel Folder
- Ensure signed copy is returned
- Ensure Abscontion Notifications is prepared and sent out via Reigistered mail, mailed to employee with read report received or w'app. Ensure we get 2 blue ticks. Proof that it was read.
- Update Trello Board with Abscontion notification
- Update Payroll with Abscontion Notification
- Prepare Notices for Hearings, 48 hours before the date it should be isssued
- Arrange LabourNet to conduct hearing, get dates and notify all parties, send meeting invites
- Set up meeting to prepare for hearing with all stakeholders, BM or RSM and NOM
- Prepare the Impact Statement as per the information received
- Prepare the witnesses for the hearing, questions to be discussed with them
- Prepare questions for the accused, witnesses
- Prepare Disciplinary pack for LN, Managers
- Send our Recommendation to Nikki for approval
- Send out Recommendation to staff member
- Update all parties involved on Trello Board, w'app groups if dismissed.
- Keep up to date with all current Legislation with regards to Parental Leave, POPI

Act, COVID, Vaccinations etc
- Ensure that the HR Workflows are attended to and actioned daily
- Active liason with LN on various topics, queries, case files, hearings, policies etc
- Attend all meetings with LN on various topics as per request from Nikki
- Attend meetings with LN on Contracts, Policies or Procedures.
- Ensure we make immediate contact with Case Managers regarding the case upon receiving the notice to confirm date, time, reason, validality
- CCMA preperation in consultation with all stakeholders to include LN
- Ensure the prep meeting is set up with LN to ensure the Recommendation from the outcome from the Commisioner would be in favour of us.
- Arrange and inform all stakeholders of CCMA date, Nikki to be informed at all times on status of the case.
- Ensure Counselling Sessions are recorded and loaded on their file and relevant

Workflow
- Provide references to ex employee taking the POPI Act into consideration
- Retrenchments: Prep meetings, counseling, outcome
- Prepare warning as per the info received from the Manager/Workflow
- upload the warning on the workflow
- update Trello Board with signed copy

2. **Employment Contracts**:

- Oversee the creation and maintenance of employment contracts for all employees - perm and fix-term contracts.
- Oversee the creation and maintenance of employment salary increases and promotion letters
- Ensure that contracts comply with legal requirements and contain relevant terms and conditions.
- Review and update contracts as necessary to align with organizational needs and changes in employment law.
- Prepare Contracts as per the requirement, FTC, Perm or extended interview
- Ensure contract sent for signature on the day the new Employee starts
- Ensure signed contract mailed to Engela/Annie and added on payroll
- Ensure reminders are sent out to RSM's for contracts that needs extension
- Ensure contracts are being updated as per changes to BCEA after consultation with LabourNet
- Ensure addendums are attached where applicable
- Ensure Staff number is obtained from Engela/Annie and updated on Workflow for

ERS purposes.
- Ensure that the following documentation is updated to the Workflow created for new Starters (Employees). All boxes need to be ticked. Follow up on outstanding boxes not ticked.
- "Contract -HR
- Uniform - HR
- AOD for Float - HR
- Proof of Address - HR
- Tax Number - HR
- Employee Number - HR
- Name Badge & Face Mask - HR"
- EEAI, Crim Check
- Non Disclosure- Ensure the following documentation is updated on the Workflow created upon termination. All boxes needs to be ticked. Follo up on outstanding information required and boxes not ticked.
- "Exit Interview - HR
-


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