Hotel Manager

3 weeks ago

Gardens, South Africa HotelJobs.co.za Full time

Boutique Hotel in Gardens, Cape Town is looking for a Hotel Manager, to assume full responsibility for the overall property operations in the absence of the General Manager. Meet with the General Manager as required and update on
property operations.
- To be a key ambassador of the brand including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure the developed and property standards are upheld and maintained.
- To ensure the departmental management personnel of the property is up to the brand standard, ensuring a streamlined and effective structure in line with hospitality trends.
- To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
- To have weekly one on one meetings with all HODs reporting directly.
- To assist in the event that one of the management or HOD positions is vacant.
- To assist in achieving the best procurement agreements for the property
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development & Staff Management
- To earmark and develop individuals who show potential to grow into higher positions at the property
- To implement training
- Assist in facilitating cross property training for employees who would benefit from cross training
- To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
- To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
- To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Requirements Qualifications and Skills:

- Sound experience in senior Hospitality Management positions minimum 3 years.
- Sound knowledge of MS Office Suite.
- Sound experience and proven track record of having made targets.
- Sound product and market knowledge, including international trends.
- Sound knowledge of product and supply.
- Valid Code 08 driver’s license and own reliable transport essential.
- Excellent attention to detail, excellent hygiene principles.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer.

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