New Verticals Strategic Account Manager

7 months ago

Randburg, South Africa Uber Full time

Whether it’s a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Strategy & Ops team empowers our regional and local teams through insights, analysis, and thought leadership.

**About the Role**:
We are launching an exciting new team to grow our Grocery & New Verticals business in South Africa, and we need people like you to help us bring this team to life

The Strategic Account Manager will work on operational improvements & collaborate with cross-functional partners to help us launch, onboard, grow and scale new Strategic partnerships within the Grocery & New Verticals business in South Africa. You will work with these partners to drive revenue growth, operational excellence, and customer service, working closely with cross-functional counterparts across the business.

This role requires creativity, strong senior partner leadership skills, a strong desire to learn and a willingness to roll up your sleeves to tackle complex business challenges that Uber has never faced before.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

**What You'll Do**:

- ** Internal and external advocate.** Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market
- ** Bring your analytical A-game **You will be building business models, performing analysis with Ops Analysts to understand trends, provide concrete insights, and supervising efficiency and success of initiatives to ensure we are driving towards the best possible outcome
- ** Handle the big picture and the tiny details. **You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye for the big picture and thrive by crafting new ways to add to existing partnerships
- ** Drive initiatives.** You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs emerge
- ** Read between the lines.** You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
- ** Drive day-to-day interactions** with our outstanding partners
- ** Employ critical thinking** and creative problem-solving skills to navigate relationships

**What you'll need**:

- Demonstrated ability in a client-facing role working with enterprise or mid-market-sized accounts
- An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
- You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive
- Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact
- Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them
- The instinct for handling partners. You have a consistent record of successfully handling complex partnerships
- Ability to have a ‘sixth sense when it comes to partnerships that leads you to thoughtfully navigate multiple partner engagements
- Experience with Salesforce, SQL & Excel

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideratio

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