Senior Territory Account Manager, UBER Eats

7 months ago

Randburg, South Africa Uber Full time

**About the Role**:
Uber Eats path to success is a result of a hyper local presence, involving our merchant partners, couriers and customers. The Senior Account Manager will embody this strategy by driving the growth of specific cities, areas and partners both on the top-line (orders, average basket and clients growth) and bottom line (profit). With a strong focus on the partner's dimension & experience of the marketplace

**What You’ll Do**:

- Be in charge of driving business performance
- Identify key merchants to acquire to keep enriching the selection already available on the platform, and coordinate with our dedicated sales team to make sure to close the deal
- Create long-term relationships with key accounts, ultimately enhancing their financials, marketing efforts, engagement and satisfaction. A key influence in their delivery business.
- Drive on-the-ground knowledge and context about the city & partner operations to the wider Uber Eats South Africa team
- Act as an ambassador of the Uber Eats mission, brand, and product
- Communicate the value of Uber Eats to partners and customers
- Lead and coordinate end-to-end sales motion for enterprise prospects including qualification, education, pricing/quoting, contract negotiation to close deals
- Build strategic relationships to gain positioning with decision-makers while driving growth of new business
- Acquire an extensive knowledge of the partners, area and cities to identify further opportunities to grow & developing new business pillars e.g. Convenience, Grocery, Build tools and processes: Use analytical ability combined with operational rigour to drive forward critical metrics
- Partner with internal teams: Work closely with stakeholders in internal teams both in the RSA and globally (e.g. Product, Support, Courier Operations) to take on problems and ensure that feedback received is applied in improving our product and operations
- Support in the guidance of the Territory UEE team to deliver analytical deep dives partnering with fellow account managers and commercial teams to drive standard methodology and decision making
- Translate analytical solutions into useful insights and recommendations in a clear, concise, and persuasive way
- Support in projects and initiatives aligned with the SA strategic pillars

**What You’ll Need**:

- Minimum 3 years of proven experience in an account management role, but we will consider a range of backgrounds
- Bachelor’s Degree in a commercial/ technical field
- Excel proficiency and an interest in dealing with numbers and analysis
- Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
- Desire to deal with restaurants/merchants & build strategic partnerships, being proactive, creating positive and lasting relationships to bring them added new value and help them to reach their potential on Uber Eats
- Project Management: good organization, prioritization & time management skills
- Problem solving skills: see a problem, work hard and think out of the box until you fix it
- Build positive and lasting relationships with our Uber Eats partners

**Preferred Qualifications**:

- Basic query building or programming knowledge (SQL)
- Experience working with large data sets

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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