Client Value Management Specialist

1 month ago


Randburg, South Africa FirstRand Full time

Job Description

To identify and onboard new revenue growth opportunities for the bank, provide client insights and engagement opportunities through a positive and seamless client experience by offering appropriate solutions to clients across multiple channels and managing the end-to-end lifecycle for opportunities and insights across multiple channels, platforms with an understanding of impact between real-time and batch

Hello Future Client Value Management Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Business Client Value Management, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities:
- Provide insights and recommendations into the strategic vision of the Below-The-Line portfolio by understanding the ecosystem and ensuring that all changes impacting the ecosystem are known and resolved timeously- Integrate, compare, and analyse strategic plans from different stakeholders to identify synergy and operational effectiveness- Have a deep understanding of strategic/ tactical initiatives of the business and use this to facilitate functional strategy reviews on a regular basis- Drive monthly engagements with Product and channels to provide guidance and insights into opportunities- Partner with Segment, Product House, Channels, Analytics, and the Marketing team to strategically align on the delivery of sales targets and increase product penetration via the Below-The-Line channel- Provide insights in driving cross-sells and up-sells to increase product penetration (product depth), client entrenchment (Vertical sales index (VSI) width) and lifetime value of the client- Provide a positive and seamless client experience by minimising hand-offs and ensuring single point of contact with a customer for several applicable products aimed to grow the customer base- Ensure proper onboarding of new product houses, products and channels and understand data, sales and fulfilment processes, reporting and impact on specific portfolios- Accountable for effective campaign management by initiating, managing, monitoring, and tracking all campaigns briefed via a channel- Reporting and strategic insights- Use business acumen and strategic insights in conjunction with the Analytics team to translate business problems into initiatives- Have a relevant Business Degree- Have 3+ years direct marketing experience-
- Understand processes and identify breakages in order to ensure seamless client experience- Understand, interpret and draw conclusions from reviewing post campaign analysis and suggest corrective steps based on results

You will have access to:
- Opportunities to network and collaborate- A challenging working environment- Opportunities to innovate- Growth and learning opportunities

We can be a match if you are:
- Adaptable and curious- Analytical- Creative- Proactive- Influential- Client-centric- Good communicator- Team player and collaborator

Post

FNB

#LI-KN4

Job Details

23/11/24



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