CRM & Planning Assistant

2 days ago


Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 71705

**Job Type**
- Permanent

**Job Title**
- CRM & Planning Assistant

**Computer Skills**
- MS Excel,MS Outlook,MS PowerPoint

**Industry**
- Consumer Electronics

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng

**Key responsibilities for this position include, but are not limited to**:

- Contact center management
- Cost processing.
- Monitor of Service KPI
- Administration
- Reporting

**Roles & Responsibilities**

**Contact Centre Mgmt.**
- Overall CIC Management
- Development & Expansion of CIC Infra
- Enhancing CIC Standard Process
- Managing CIC Quality & KPI Management
- Digital Channel Expansion
- NPS & VOC Management
- SNS Expansion & Management

**Cost Processing**
- Load vendor invoices for payment on a monthly basis on GEVS
- Reimbursements to company service - defective goods - claiming /reimbursement from subsidiaries for product quality.
- Uploading of ASC warranty claims to be able to process payment and manage warranty hold case.
- Ensure payment is processed and submitted before payment run.
- Managing and monitoring service-related cost.

**Monitor of Service KPI**
- Draw a report daily, analyse data and check status of turnaround time
- Monitor and analyse KPI and improve the status with other team

**Administration**
- Monitoring stationary requests in the service department
- Distribution of uniform to staff and ASC
- Stationery and general filing
- Ad hoc duties as and when required

**Reporting**
- Analyse data and compile a report when required.
- Monitor stannic reports monthly, check data accuracy and submit for payment.
- Monitor query report for warranties submitted for every month and submit to finance on request.**Inherent Requirements**

**Qualifications and Experience**
- Matric
- Bachelor’s Degree
- Microsoft Office (MS Word, Excel, and PowerPoint)
- 2 to 5 years working experience in customer service

**What Qualification**

**Minimum Qualification**
- Bachelors

**Status**
- Available


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