Deb Review Administrative Assistant
3 weeks ago
**Job Purpose**
To deliver professional and efficient administrative support with regards to debt reviews, rescheduling and suspensions in accordance with National Credit Act.
**Job Outputs**:
- Receive successful debt review advise (17.1’)s and (17.2)
- Engage with debt counsellor
- Set up a Certificate of Balance (COB) on the system
- Issue the COB to the debt counsellor and file it on the system.
- Prepare settlement letter for members under debt review
- Communicate payment demands arrangements and consequences for accounts excluded from debt review
- On receipt of F17.2 and proposal, determine if it is DCRS or manual (pro-rata) proposal
- Issue counter proposal if debt counsellor proposal received is not in line with our process.
- Update all debt collection systems to reflect process in debt review
- Update all debt collection systems necessary documents, statuses and collection tracking
- On completion of debt rescheduling, file the necessary debt collection systen documents according to iMas practice or policy
- Monitor payments from PDA / Payroll in terms of the rescheduled proposal
- Ensure that system rescheduling done in terms of iMas policies and payments plans safely filed
- S86(10) Termination ( w.r.t rescheduled accounts and accounts in arrears more than 60 working days) or in terms of S88 (3) of the NCA
- Generate and send the termination letter (template letter) to the debt counsellor, member, National Credit Regulator (NCR).
- Liaising with debt counsellors to ensure a healthy working relationships
- Refer and engage with pre legal department to ensure timely acceptance of termination accounts with system updates collection on arrear accounts and/or settlement of accounts.
- Provide schedules at short notice to stake holders.
- Registration of debt counsellors on the system.
- Compilation of monthly reports, as and when required
- Communicate with members or debt counsellors were required’on account status or queries
- Reply to internal stakeholder queries on debt review matters within 24 hours
- Set up meetings with Debt counsellors and internal debt review team to address issues with portfolios or performance monthly
- Allocations of PDA and Suspense payments to members accounts.
- Processing of bad debt recovery batches.
**Qualifications**:
Grade 12
Post-matric qualification in Business administration management / compliance / legal
**Experience**:
- 1 - 2 years operational experience in debt review, administration, sequestration and legal.
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