Customer Support Agent

2 months ago


Johannesburg, South Africa Paymentology Full time

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.

Together with our Johannesburg Customer Support team, the **Customer Support Agent** will provide high-level customer support to our customers over the busy holiday season.

**Requirements**:
Prior experience working in a customer support role whilst partnering with internal teams to effectively resolve issues through calls is required.
- Previous experience working in a technology company, is preferable.
- Excellent Problem Solving Abilities.
- Empathetic and can communicate in a caring and friendly manner.
- Strong time management skills and motivation to exceed expectations.
- Enjoy working in a fast paced environment.
- A tech-savvy and process-driven mindset.
- A healthy “can-do” attitude and no fear of complex challenges.
- A true passion for exceptional customer service and delighting customers on every interaction.
- Excellent command of English (both written and spoken.)
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

**_ Please note that this is a 3 month temporary role starting on the 1st of November, and requires you to work shifts; including holiday periods and weekends. Position is based on-site in our office in Johannesburg._**

What you get to do:
**Your objective will be ensuring customer satisfaction by**_ answering calls_**.**

Our team works across multiple systems which assist with technical troubleshooting and resolution of technical queries.

The role is diverse, especially as you will be working with global clients.
- Provide first level call centre support to customers.
- Manage customer inquiries and complaints in a professional manner and escalate when required.
- Resolve customer issues in a timely manner.
- Ensure customer satisfaction.

To achieve this, you will first need to become familiar with _transaction processing_ concepts. As a Customer Support agent you will receive training from colleagues across departments.

What you can look forward to:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Travel:
< 5%


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