Customer IT Support Agent

4 weeks ago

Johannesburg, South Africa Isilumko Staffing Full time

**Join Our Team as a Customer IT Support Agent/Front Desk Support**

Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with a Diploma in IT and either an N+ Certification or MSCE Certification, we want to hear from you

 

**Key Responsibilities:**

Customer Support: Provide friendly and efficient IT support to our customers, addressing their queries and technical issues promptly and professionally.

Front Desk Management: Serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience.Technical Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to the appropriate teams when necessary.

 Maintain accurate records of support tickets, solutions provided, and customer interactions for future reference.

Training and Education: Assist users in understanding and utilizing IT systems effectively through training sessions and user guides.

Requirements:

Experience: Minimum of 2 years of experience in a related IT support role.

Education: Diploma in IT or equivalent qualification.

Certifications: Possess either an N+ Certification or MSCE Certification.

Technical Skills: Strong understanding of computer hardware, software, and networking principles. Proficiency in troubleshooting common IT issues.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

Customer Focus: A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.

Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changing priorities and technologies.

 

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