Current jobs related to Customer Support Agent - Johannesburg - EM

  • Customer Support Agent

    4 months ago

    Johannesburg, South Africa Paymentology Full time

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

  • Customer Support Agent

    7 months ago

    Johannesburg, South Africa Africa Trailers Full time

    We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team. Job purpose: - Resolve customer enquiries, concerns, and issues in a...

  • Customer Support Agent

    2 weeks ago

    Johannesburg, South Africa Inoxico Full time

    SEEKING**:Customer **Support Agent** FOR: Full-Time Position REMUNERATION: Competitive Salary ABOUT US: Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading...

  • Senior Customer Support Agent

    2 months ago

    Johannesburg, South Africa Rentoza Full time

    Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers. **The Role**: We are looking for a Senior Customer Support Agent to join our dynamic team and help deliver a world class digital...

  • Technical Customer Support Agent

    1 day ago

    Johannesburg, South Africa Genesis Digital LLC Full time

    Genesis Digital, a fully remote SaaS company, wants empathetic, tech-savvy agents to provide technical support for our Customer Support department. Please note that **this role is for shift 1**, with a start time of 6:00 - 8:00 AM Pacific, M-F with the rotation of working one or two weekends out of the month. **For Romanian and South African applicants,...

  • Customer Service Agent

    3 days ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Customer Service Agent

    5 hours ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Agent - Customer Back Office Support

    9 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

  • Agent - Customer Back Office Support

    9 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...

  • Customer IT Support Agent

    7 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    **Join Our Team as a Customer IT Support Agent/Front Desk Support!** Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along...

  • Customer Support Agent

    7 days ago

    Johannesburg, South Africa Performer Recruitment Full time

    Our client who is a MSP based in Rivonia is looking for a Customer Support Agent, to provide first tier technical support to their users for hardware, software, and IT related issues and perform Service Desk duties as needed. The Company is a technology driven company and make use of technology to better aid and support their clients. We're are looking for...

  • Support Agent

    5 hours ago

    Johannesburg, South Africa Sage Full time

    The purpose of the role is to provide support to our Sage Pastel Payroll customer. Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with mínimal constraints and mínimal impact...

  • Office Administrator with Technical Support

    2 days ago

    Johannesburg, South Africa Samsung Customer Care Center Full time

    Duties & Responsibilities Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...

  • English Speaking Customer Support Agent

    3 days ago

    Johannesburg, South Africa Pexly Full time

    Join our fast-growing company as a **Customer Support Agent **with fluent English language skills. You will handle questions from B2B clients - startup companies. You will be a part of dream-team who supports the launch of new businesses. **It is a remote position.** **Flexible Schedule**: Monday-Sunday, 4 days (24-26 hours) a week **At PEXLY you have...

  • Support Agent

    2 weeks ago

    Johannesburg, South Africa Dimension Data Full time

    Are you looking for a new challenge? Are you looking for a supportive and fun working environment? We are confident that your skills will allow you to succeed in this role. Please apply! As a Support Agent, you'll be responsible for taking in customer enquiries and requests. You will assist customers with their queries by providing information, advice or...

  • Customer Service Agent

    4 days ago

    Johannesburg, South Africa The Right Company Full time

    CUSTOMER SERVICE AGENT - WEST RAND - R15000 to R18000 The Right Company is currently recruiting the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. Key duties and responsibilities (including but not limited to): - Process all customer transactions accurately and timeously. Manage orders from entry to...

  • Service Support Agent

    7 months ago

    Johannesburg, South Africa Stepco Recruitment Full time

    **POSITION: Service support agent** **AREA: Sandton (Remote Position)** **Please note that this is a 1 Year contract position (Renewable)** Our client is looking for a dedicated and driven individual to join our Support Team as a Senior Technical Support Agent. Respond to incoming telephone and ticket system queries. - Provide technical support **Skills...

  • Operations & Customer Service Agent

    7 months ago

    Johannesburg, South Africa Employ Africa Group Full time

    Our client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...

  • Customer Service Agent

    7 months ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...

  • Customer Service Advisor/sales Advisor

    3 days ago

    Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...

Customer Support Agent

8 months ago

Johannesburg, South Africa EM Full time

**Purpose of role**:
**Main responsibilities**:

- Champion opportunities to consistently improve the quality of EM Customer Support
- Implement training plans for each team member
- Observe and coach staff to improve standards, knowledge, skills and behaviours.
- Develop capability and motivate internal staff to support the delivery of projects and strategy
- Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support
- Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to EM’s products and services or sharing qualified leads with the relevant colleagues
- Deliver service improvements to improve the customer support experience across EM
- Ensure standard operating procedures are being followed and company values are being demonstrated at all times when dealing with customers.
- Encourage and convert customers to our online portal.
Ensure quality of advice given to customers is excellent regarding technical issues

**Essential requirements**:

- Technical knowledge in the fields of power distribution, motor control and energy management
- Previous experience in a comparable customer service role in the electrical or industrial automation industry
- Empathy and patience
- People management skills
- Confidence and tenacity
- Desire to learn
- Excellent communication skills written and verbal
- A willingness to go the extra mile
- Time management, ability to respond quickly
- Listening skills
Problem solving skills

**Beneficial requirements**:

- An electrical or mechatronics qualification
- Minimum 3 years experience in the industrial electrical field preferably within a distribution environment
- Knowledge of industrial automation products
- Brand ambassador
- Ability to build deep relationships with customers
- Ability to upsell products and solutions
- Prior experience in a managerial role will be advantageous
- Capacity to accept and utilize constructive criticism