Agent - Customer Back Office Support
5 days ago
Operates within Customer Experience and Operations/CXO and is responsible for all
MTN second line support across touchpoints that are related (but not limited to)
MTN products & services, billing & account management, credit control, collections,
sales, partner & channel support, customer retentions, MNP, Network & Coverage,
fraud, device & technical enquiries, etc.
Their purpose includes:
- To provide world-class second line support to all-customer touchpoints
- To respond to inbound calls, outbound service campaigns, managing all
- To provide feedback to both the customer and the originating front-line
team/agent
Improved quality of customer support and service provided - Customer sentiment conversion and increased customer retention - Improved communication and connection with customers - Improved efficiency and effectiveness with handling queries and resolving problems - Enhanced prioritisation of customer experience and brand perception - Increased profit generation
-
Agent - Customer Back Office Support
5 days ago
Johannesburg, South Africa MTN Nigeria Full timeOperates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical...
-
Customer Relations Officer
6 days ago
Johannesburg, South Africa ADvTECH Support Office Full timeThe Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders **Keys Result Areas** - Academic Operations and Customer Support - Campus Operations and Team...
-
Customer Support Agent
7 days ago
Johannesburg, South Africa Four Point 0 Full timeCustomer Support Agent ( Export ) - 2024-02-01 - 2024-03-01 - Permanent - JHB000026 - Admin, Office & Support- Gauteng, JHB - Southern Suburbs - R160 000.00 AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team. **Responsibilities**: - Export administration - dealing with freight forwarders....
-
Customer Support Agent
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa FOUR POINT 0 Full timeElectrical distributor looking for a Customer Support Agent to join their organisation.Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and...
-
Customer IT Support Agent
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Isilumko Staffing Full time**Join Our Team as a Customer IT Support Agent/Front Desk Support!**Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with...
-
Customer IT Support Agent
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Isilumko Staffing (JHB) Full time**Join Our Team as a Customer IT Support Agent/Front Desk Support!**Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with...
-
Back Office Agents
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa Palesa Mbali Group Full timeTo support the management team in the client’s Management department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.Key ActivitiesDefined legal, statutory and regulatory compliance is maintained at the required standardsOperational risk and governance...
-
Back Office Agents
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Palesa Mbali Group Full timeTo support the management team in the client’s Management department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.Key ActivitiesDefined legal, statutory and regulatory compliance is maintained at the required standardsOperational risk and governance...
-
Front and Back Office Supervisor
2 weeks ago
Johannesburg, South Africa JD Group Full timeIntroduction: We are looking for an experienced Front & Back Office Supervisor to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to supervise store operations through strong administrative skills, excellent customer service and stock management. Description: To effectively supervise the...
-
Back Office Admin Assistant
2 days ago
Johannesburg, South Africa Cora O’Neil Recruitment Agency Full timeJob Overview **Expiration date**: 6 March 2024 **Location**: Johannesburg, Gauteng **Job Title**: Back Office Admin Assistant **Salary**: R12,000 - R15,000 **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 1 - 3 Years Back Office Admin Assistant - Sunninghill, Johannesburg. **Minimum Requirements - NOT...
-
Purchasing Agent
5 days ago
Johannesburg, South Africa ADvTECH Support Office Full time**Job Profile Summary**: Purchase goods, materials and services to ensure that the company operational needs are met, considering price, quality and delivery and to ensure continuity of supply. Reports to: Procurement Manager **Key Roles and Responsibilities**: **Purchasing Management** - Research select and purchase quality products and services. - Ensure...
-
Back Office Admin Assistant
Found in: beBee S ZA - 3 weeks ago
Johannesburg, South Africa CORA O'NEIL RECRUITMENT AGENCY Full timeSunninghill, Johannesburg: BACK OFFICE ADMIN ASSISTANT (For Fuel Service Station) Work hours:Monday to Friday from 6am to 3pm with 1 hour lunch break; and2 Saturdays per month from 6am to 10amDuties:Full Back Office Administration for Fuel Service StationDaily Cash up Reconciliation to WinBranchFuel Reconciliation, balancing deliveries from Delivery Note to...
-
Back Office Admin Assistant
Found in: beBee S ZA - 4 weeks ago
Johannesburg, South Africa CORA O'NEIL RECRUITMENT AGENCY Full timeSunninghill, Johannesburg: BACK OFFICE ADMIN ASSISTANT (For Fuel Service Station) Work hours:Monday to Friday from 6am to 3pm with 1 hour lunch break; and2 Saturdays per month from 6am to 10amDuties:Full Back Office Administration for Fuel Service StationDaily Cash up Reconciliation to WinBranchFuel Reconciliation, balancing deliveries from Delivery Note to...
-
Operations & Customer Service Agent
3 days ago
Johannesburg, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...
-
Service Support Agent
3 days ago
Johannesburg, South Africa Stepco Recruitment Full time**POSITION: Service support agent** **AREA: Sandton (Remote Position)** **Please note that this is a 1 Year contract position (Renewable)** Our client is looking for a dedicated and driven individual to join our Support Team as a Senior Technical Support Agent. Respond to incoming telephone and ticket system queries. - Provide technical support **Skills...
-
Customer Service Associates
7 days ago
Johannesburg, South Africa Quantanite Full time**About Quantanite** Quantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence....
-
Desktop Support Agent
2 weeks ago
Johannesburg, South Africa Performer Recruitment Full timeIntroduction Our client who is a MSP based in Rivonia is looking for a Desktop Support Agent. The Desktop Support Agent will be responsible for technical implementation activities which include installations, O365 licencing/provisioning, and PBX licence/extension assignments and renewal of all client domains for clients as required. This to ensure that end...
-
Support Agent
11 hours ago
Johannesburg, South Africa Dimension Data Full timeAre you looking for a brand new challenge in your career? Read through and apply! As a Support Agent, you will help customers by answering any questions they may have about products and services as well as resolve any issues that may arise. You'll also ensure that all calls are answered in a timely manner and within our standards of...
-
Customer Support Agent
Found in: Adzuna ZA B C2 - 1 week ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeDevelop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.Manage first contact with prospective customers by evaluating...
-
Customer Service Supervisor Managed People
11 hours ago
Johannesburg, South Africa Managed People Solutions Full time**Managed People Solutions** is looking to hire **Customer Service Supervisor **for a very well-known** Wine Company **based in **Johannesburg (Sandton).** **Responsibilities**: - Provide a support function and assist CS Agents when necessary. This may include identifying required training for them to successfully perform in the required role, ongoing. -...