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Customer Service Agent
2 weeks ago
Gauteng, Johannesburg North
- R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund )
Customer Service Agent (Automotive)
- Kempton, Johannesburg
My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg.
**Minimum Requirements**:
- MUST have Truck breakdown assistance experience
- Matric or higher tertiary qualification
- Valid driver license
- Minimum 2 years in similar role
- Must be able to speak English
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skill and active listening
- Familiarity with CRM systems and practices
- Excellent communication skills
**Duties**:
- Manage large amount of incoming/ outgoing calls
- Generate red alerts and escalation to higher management within reasonable time frame
- Building sustainable relationship and trust with customer through interactive communication
- Obtain accurate valid and complete information by using the correct tools supplied
- Meet customer team targets
- Keep records of customer interactions and process customer complaints and file documents
- Follow communication procedure, guidelines and policies set by the Company
- Handle customer complaints and provide appropriate solution and alternatives within the time limits
- Follow up and ensure case is resolved within the time frame
**Salary**:
R8K-R10K + Medical Allowance + Provident Fund
**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
- Kalinka Smit
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