Customer Service Manager

3 weeks ago


East Rand, South Africa L3A (Pty) Ltd. Full time

**Role**:
To deliver a comprehensive service to enquiring clients, ensuring their needs and queries are satisfied and that the organization responds appropriately to client concerns.

**Requirements**:

- Diploma in Psychology/customer service
- Registered Debt Counsellor
- Successful track record in customer service, five years in the industry or related field
- Must have debt counselling background - min 3 years
- Proficient in English & Afrikaans
- Ethical Behaviour
- Builds team relationships
- Effective communicator
- Empathy for staff and client needs
- Effective teamwork
- Decisive
- Compliant to quality standards and legal requirements
- Problem-solving skills
- Effective listening skills
- Computer literate - presentations, text and spreadsheet - MS Office

**Salary**: R30,000.00 - R40,000.00 per month



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