Customer Service Analyst

2 weeks ago


East Rand, South Africa Smollan Full time

We're on the lookout for an experienced
Customer Service Analyst X5 to support the Customer Excellence Managers and provide customer service performance reporting for a channel through collaboration with the customer excellence team.

Further, to take accountability for order book, reverting and following up on queries.

As a Customer Service Analyst you will be responsible for:

  • Operational Management
  • Analysing and Interpreting Data
  • Reporting
  • General Administration
  • Client/Customer Interaction

What are we looking for?

To qualify for this role, you should:

  • 2-3 years' experience within consumer affairs call centre environment and in supply chain or customer service with experience in logistics, sales/customer management.
  • Supply Chain and Logistics, Retail and manufacturing environment||Essential / Minimum|05 years|


Grade 1
  • Qualification in Supply chain/Logistics
  • Communication skills (verbal & written)


Computer literacy
  • MS office excel & powerpoint
  • Presentation skills
  • Attention to detail
  • Customer service skills
  • Commercial awareness
  • Customer focused
  • Teamwork


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