Customer Service Manager

12 hours ago


East Rand, South Africa Fusion Recruitment Full time

**Diploma in Psychology / Customer Service**
***:

- **Registered Debt Counsellor**
***:

- **Recording client complaints**
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- **Manage incoming calls and correspondence**
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- **Monitor organizational and industry developments to ensure adequate responses to queries built into internal procedures**
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- **Analysis of statistics to measure Client satisfaction**
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- **Quality assurance**
***:

- **People Management : Build effective and motivated teams**
***:

- **Manage staff: attendance, leave, incentives, training and development



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