Customer Service Agent

2 weeks ago


East Rand, South Africa SoluGrowth (Pty) Ltd. Full time

Solugrowth is looking for a Customer Service Agent for a client based in Boksburg within the Logistics environment to ensure that all customer queries are dealt with in an efficient manner and provides a a high level of service to promote the organisations products and services.

Must have basic product knowledge and may be responsible for marketing the organisations products and cross-selling them in an effective manner.


RESPONSIBILITIES

  • Manage discrepancy reports and advising clients of damaged cargo
  • Follow up on third party deliveries
  • Collections from local/regional offices
  • Problem deliveries, mailing accounts with futile trip charge
  • Follow up on outstanding quotes
  • Monitor/update customers on special shipment
  • Know truck arrival times for all branches daily
  • Response time to queries must be withing 30 minutes
  • Daily reporting on unresolved issues to management and any written complaints received
  • Forward possible leads to relevant salesperson in respective regions as well as quotes done for nonaccount clients
  • Run delivery reports by customer as and when required by management
  • Assist with data capturing and pod capturing as and when needed
  • Obtain daily floor check report from operations and add notes to Parcel Perfect
  • Arrange and follow up with agent collections
  • Obtain pods from agents from their websites
SKILLS & EXPERIENCE

  • Grade 12/NQF4/Matric
  • Code B Drivers License & Own transport
years experience in similar role

  • Experience in Logistics industry
  • Familiar with Parcel Perfect system
  • Willing to work overtime be available after business hours and during weekends when required


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