Current jobs related to Customer Support Hub Specialist Global Grade11 - Isando - Barloworld Equipment

  • Financial Analyst

    1 month ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    Job DescriptionWe are seeking a skilled Financial Analyst to join our team at Cochrane Global. This role is an excellent opportunity for a recent graduate or experienced professional looking to advance their career in finance.About the RoleThe successful candidate will be responsible for assisting in general financial administrative tasks, including import...

  • Strategic Business Growth Specialist

    2 weeks ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    At Cochrane Global, we are seeking a highly motivated Strategic Business Growth Specialist to join our team.We offer an attractive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications.Job Description:The Strategic Business Growth Specialist will be responsible for driving new business opportunities through proactive...

  • Product Manager- Sales Support Global Grade 12

    7 days ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

  • Product Manager

    6 days ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

  • Applications Support Specialist Global Grade 11

    3 weeks ago

    Isando, South Africa Barloworld Equipment Full time

    **Core purpose of the role** **Key deliverables and outputs** Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems and opportunities for improvements to the support process. - Perform preventative maintenance where applicable. Prioritize, schedule, and administer all instances where enhancements and defect...

  • Applications Support Specialist Global Grade 11

    2 weeks ago

    Isando, South Africa Barloworld Equipment Full time

    **Core purpose of the role** **Key deliverables and outputs** - Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems and opportunities for improvements to the support process. - Perform preventative maintenance where applicable. Prioritize, schedule, and administer all instances where enhancements and defect...

  • Customer Service Specialist

    2 weeks ago

    Isando, South Africa International Flavors & Fragrances Full time

    Great taste takes more than great ingredients. That’s why we go above and beyond. Every day. Tastepoint is the newest name in taste, backed by more than a century of experience. We are fueled by passion and enhanced by the technology and insights of IFF. Our purpose is to be the spark that advances our customers. We’re an agile, energetic product...

  • Pharmacovigilance Specialist

    2 weeks ago

    Isando, South Africa MSD Full time

    The purpose of the role is to serve as Pharmacovigilance Specialist within the countries covered by the country operation i.e. South Africa and sub-Sahara Africa, and to ensure reporting of all adverse events in accordance with Global Pharmacovigilance procedures. The successful incumbent is responsible to ensure overall compliance with regards to...

  • Product Specialist Ci

    2 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

  • Learning Specialist Technical Global Grade 11

    3 weeks ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** **Learning Facilitation** - Facilitate learning interventions according to the Caterpillar prescribed quality levels. (CIAP Certified) - Conduct practical training on engines/components as required by the curriculum. - Assess learning as per the pre-defined processes. - Coach and develop technical learners to the highest standard including...

  • Visual Design Specialist

    2 weeks ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    About Cochrane GlobalWe are a world leader in the design, manufacturing and supply of unique physical perimeter security barriers.As a Visual Design Specialist, you will be responsible for creating visual concepts for a range of projects such as digital media, print materials, logos, illustrations, and packaging.Responsibilities:Develop designs that meet...

  • Technical Support Specialist

    4 months ago

    Isando, South Africa MSD Full time

    This position is to provide critical technical and after-sales support to Beef and Dairy farmers that use our technology. **NATURE AND SCOPE** **PRINCIPAL ACCOUNTABILITIES** - Provide customer support, whether they be internal or external stakeholders. - Develop and co-ordinate prioritisation processes to manage technical support in a timely and efficient...

  • Product Specialist Wear Parts Global Grade 11

    2 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

  • Product Application Specialist Global Grade 11

    3 weeks ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Product - Caterpillar machine configuration; Product information release; NPI; Product training - MAPS Training - Production studies - Estimation of production possibilities with different scenarios. (Computer simulations) (FPC). Machine comparison studies - Payload studies - Measure actual vs recorded production figures by means of mobile...

  • IT Specialist

    4 months ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    IT Specialist A dynamic manufacturing organization based in the East Rand is looking to employ a IT Support Specialist / Manager with 5 years’ experience. Duties & Responsibilities Minimum Requirements Grade 12 Relevant BCom Degree in IT from a reputable institution 5 years relevant and proven work experience Valid Driver’s License and own...

  • Learning Specialist Technical

    3 months ago

    Isando, South Africa Barloworld Equipment Full time

    This position is responsible for delivering and facilitating the technical course curriculums. This includes classroom instruction, field instruction, and administering assessments. This position is also involved in the creation and implementation of curriculums following the standards of Barloworld Equipment, Caterpillar and relevant regulatory...

  • Highly Skilled Contract Administrator for Cochrane Global

    1 month ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    At Cochrane Global, we are currently seeking a highly skilled and experienced Contract Administrator to join our team. This role will be responsible for managing and administering contracts across various projects, ensuring that all contractual obligations are met and that the company's interests are protected.About the RoleWe are looking for an individual...

  • Product Specialist Ci

    2 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

  • Customer Operations Manager

    15 hours ago

    Isando, South Africa Agfa Full time

    **Job overview**: Manage the SA/Middle East local customer operations activities. Customer operations manages the local replenishment processes, the inventory, the orders, the distribution and the back office service activities. The Customer operations manager is responsible for overseeing the day-to-day operations of the company’s customer service...

  • IT Support Manager with Technical Expertise

    2 weeks ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    About Cochrane Global">Cochrane Global is a dynamic manufacturing organization based in the East Rand, seeking an experienced IT Support Manager to join our team. This role requires a highly skilled professional with a proven track record of managing and solving complex IT-related tasks.">Job Summary">We are offering a competitive salary of R600,000 per...

Customer Support Hub Specialist Global Grade11

2 months ago

Isando, South Africa Barloworld Equipment Full time

**Key Output**
- Resolve customer queries received at the Customer Support Hub
- Accurately capture/record queries on case management tool with clear resolution and time-lines for future reference and learning
- Assist with the opening of new customer accounts in agreement with the KPI
- Assist customer with Finance related queries.
- Proactively identify additional challenges experienced by customers and inform respective departments of potential challenges and aim to resolve.
- Use existing product programmes to proactively offer added value and solutions to customers
- Advise customers on immediate equipment repair needs based on system triggers.
- Help customers with warranty related queries
- Coordinate with other departments or LOBs to support customers’ needs
- Manage customer information case management tool.
- Update customer master data
- Assist maintenance scheduling and coordination and within the SLA timelines

**Qualification, Experience and Competencies**
- Trade test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience
- Minimum 5 years frontline experience in Parts or Service
- SAP and CRM exposure
- Technical knowledge/experience of Caterpillar products
- Salesforce an advantage