Product Specialist Wear Parts Global Grade 11

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Position Outputs** This role has a high level of internal and external communication requirements including face to face interactions with Product Managers, Territory Managers, employees and agencies to deliver effective and efficient channel communications execution and marketing support for business growth - Development, management, monitoring and...

**Key Outputs** - Monitor machine health through EM solutions - Ensure that undercarriage component forecasting management is in place and carried out timeously - Conduct machine inspections on earthmoving equipment as required - Ensure that operational abuse is kept to a minimum and that machines are operated to their full capabilities - Perform Machine...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Key Outputs** - Provide solutions for all Caterpillar, Energy and Transport industrial related equipment. - Market Industrial Engines Parts and Service business. - Provide repair option solutions and technology solutions - Provide CVA solutions, Repair Option solutions and work with internal and external customers for continued growth of STU, POPs and...

**Key Outputs** - Produce BA artefacts, when required - Create use cases, flow/context diagrams as well as Business Case and Requirement analysis documentation for projects and changes allocated - Document business processes, functional and non-functional requirement (if applicable) - Stakeholder management - liaison with key business-unit’s...

**Key Outputs** - Comply to specifications of order type by customer within time and quality standards. - Ensure warehouse procedures are carried out safely within the framework of compliance to SOP's. - Ensure duties are carried out to ensure achievement of warehouse performance standards **Qualification, Experience and Competencies** - Grade 12 - At least...

**Key Outputs** - Ensure accuracy and validity of pricing of all parts in the system. - Execute Price changes accurately. Align parts pricing with Supplier price files, taking into account external factors. - Accurately upload the vendor pricing on the date it becomes effective. - Align and execute the requirements of different customer pricing strategy. -...

**Key Output** - Develop and implement joint growth initiatives with Caterpillar and affected regions. - Drive machine Sales Execution discipline across Southern Africa - Execute BWE/Caterpillar machine sales Growth plan - Negotiate and allocate Sales Variance funds (non-CAP) from Caterpillar to support business growth. - Support of Sales Reps as a Product...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Open work order and order parts. - Close work order on job completion - Assist with WIP **Qualification, Experience and Competencies** - Grade 12 - 1-2 yrs administration experience - Computer Literate - Accuracy and attention to detail

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Output** - Accountable to review fleet performance metrics in order to create accurate fleet performance health indicators and trends. - Accountable for the facilitation and co-ordination of distributing fleet health KPI’s to all stakeholders. - Accountable for analysing, comparing and trending the weekly and monthly fleet performance KPI's and...

**Key Outputs** - Drive the Services Growth Strategy for Mining - Regional PSM and PSSR support and training - CAT Support Escalations - BBS Aftermarket projects owner / Lead - Customer satisfaction through implementation of VOC - Product GTM Strategy Development and Deployment - Market research and industry trends understanding & delivery of customer...