Product Specialist Wear Parts Global Grade 11

**Position Outputs** - Drive Services Growth by executing the BWE Aftermarket Strategy specific to the UC & GET major class - Utilise CAT Tools to monitor and report wear patterns on Bucket, Bowls and Undercarriage - Generate and prioritise regional leads through the PSE platforms - Utilization of Caterpillar GET & UC CWMS reports to compile a Wear Parts...

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

**Key Output** - Product - Caterpillar machine configuration; Product information release; NPI; Product training - MAPS Training - Production studies - Estimation of production possibilities with different scenarios. (Computer simulations) (FPC). Machine comparison studies - Payload studies - Measure actual vs recorded production figures by means of mobile...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Key Outputs** - Mining U/C Product Manager understudy - Drive SGP initiatives for U/C - Provide solutions for all Caterpillar equipment customers and increase parts and service sales (i.e., CVA’s, Product trials, Mixed Fleet Conversions) - Support product support initiatives in the territories and visits to the territories (Coaching & Mentoring) -...

**Key Outputs** - Mining U/C Product Manager understudy - Drive SGP initiatives for U/C - Provide solutions for all Caterpillar equipment customers and increase parts and service sales (i.e., CVA's, Product trials, Mixed Fleet Conversions) - Support product support initiatives in the territories and visits to the territories (Coaching & Mentoring) -...

**Position Outputs** This role has a high level of internal and external communication requirements including face to face interactions with Product Managers, Territory Managers, employees and agencies to deliver effective and efficient channel communications execution and marketing support for business growth - Development, management, monitoring and...

**Key Outputs** - Monitor machine health through EM solutions - Ensure that undercarriage component forecasting management is in place and carried out timeously - Conduct machine inspections on earthmoving equipment as required - Ensure that operational abuse is kept to a minimum and that machines are operated to their full capabilities - Perform Machine...

**Key Output** - Effective self-management and performance ownership - Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations - Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage...

**Key Outputs** - Provide solutions for all Caterpillar, Energy and Transport industrial related equipment. - Market Industrial Engines Parts and Service business. - Provide repair option solutions and technology solutions - Provide CVA solutions, Repair Option solutions and work with internal and external customers for continued growth of STU, POPs and...

**Key Outputs** **Learning Facilitation** - Facilitate learning interventions according to the Caterpillar prescribed quality levels. (CIAP Certified) - Conduct practical training on engines/components as required by the curriculum. - Assess learning as per the pre-defined processes. - Coach and develop technical learners to the highest standard including...

**Key Outputs** - Produce BA artefacts, when required - Create use cases, flow/context diagrams as well as Business Case and Requirement analysis documentation for projects and changes allocated - Document business processes, functional and non-functional requirement (if applicable) - Stakeholder management - liaison with key business-unit’s...

**Key Outputs** - Comply to specifications of order type by customer within time and quality standards. - Ensure warehouse procedures are carried out safely within the framework of compliance to SOP's. - Ensure duties are carried out to ensure achievement of warehouse performance standards **Qualification, Experience and Competencies** - Grade 12 - At least...

Key Outputs - Generate parts and service turnover - Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System - Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns - Execute Forecast Reports to the Product Support Team -...

**Key Outputs** - Generate parts and service turnover - Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System - Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns - Execute Forecast Reports to the Product Support...

**Key Outputs** - Ensure accuracy and validity of pricing of all parts in the system. - Execute Price changes accurately. Align parts pricing with Supplier price files, taking into account external factors. - Accurately upload the vendor pricing on the date it becomes effective. - Align and execute the requirements of different customer pricing strategy. -...

**Key Output** - Develop and implement joint growth initiatives with Caterpillar and affected regions. - Drive machine Sales Execution discipline across Southern Africa - Execute BWE/Caterpillar machine sales Growth plan - Negotiate and allocate Sales Variance funds (non-CAP) from Caterpillar to support business growth. - Support of Sales Reps as a Product...

**Core purpose of the role** **Key deliverables and outputs** Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems and opportunities for improvements to the support process. - Perform preventative maintenance where applicable. Prioritize, schedule, and administer all instances where enhancements and defect...

**Core purpose of the role** **Key deliverables and outputs** - Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems and opportunities for improvements to the support process. - Perform preventative maintenance where applicable. Prioritize, schedule, and administer all instances where enhancements and defect...