Technical Support Specialist

2 months ago

Isando, South Africa MSD Full time

This position is to provide critical technical and after-sales support to Beef and Dairy farmers that use our technology.

**NATURE AND SCOPE**

**PRINCIPAL ACCOUNTABILITIES**
- Provide customer support, whether they be internal or external stakeholders.
- Develop and co-ordinate prioritisation processes to manage technical support in a timely and efficient manner, consistently maintaining a customer-centric approach.
- Develop processes and protocols to deliver consistent and standardised technical support, ensuring a high customer experience consistently.
- Oversee engagement with external third parties to integrate with software systems as opportunities are identified.
- Act as the key contact for technical points and the liaison with regional and global technical teams.
- Keep abreast of trends, development, and competitors with regards to technology advancements in livestock industries, related animal monitoring, traceability, and software solutions to gain data-driven insights for livestock producers.
- Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, other technical and operational divisions.
- Assisting farmers with data entry problems or data extraction.
- Integration of Dairy Herd Management software and SenseHub.
- Assisting farmers with:

- remote installations,
- internet troubleshooting and problem-solving,
- system troubleshooting and problem-solving
- Handling and escalation of service calls.
- Technical training and upskilling other team members to assist in certain advanced issues.

**KNOWLEDGE AND ATTRIBUTES REQUIRED**
- 2+ years in a Technical Support/QA/Dev related role.
- IT related qualification or proof of further learning in IT related field.
- Passion for troubleshooting, ability to come up with efficient solutions and workarounds for uncommon issues.
- Experienced in TeamViewer use and remotely supporting clients.
- Strong analytical and problem-solving skills, as well as fundamental working knowledge of client and server-side scripting, web technologies and communication protocols.
- Significant technical experience with Local Area Networking (LAN) in Windows operating systems.
- Competency in extending, administering and fault finding in wired, Wireless and VPN network topologies.
- Competent with Wireless Point to multi point communications, both 2.4GHz and 5GHz.
- Deep understanding of Windows and Linux OS (debugging and internals).
- Knowledge and proven experience with writing SQL queries.
- Customer-oriented with excellent communication (English & Afrikaans - written and verbal) and interpersonal skills.
- Valid Driver’s License.
- Willingness to travel 20-30% of the time.
- Basic Agricultural knowledge.

**Advantageous**
- In-Field experience of Installation and fault resolution, in Ethernet interconnected hardware comprising SOHO and commercial quality equipment.
- Experience with in-field diagnosis and troubleshooting of networked proprietary systems.
- Experience with Embedded firmware update/testing and management.
- Ability to work methodically, independently and remotely.
- Coding skills in one or more OOP languages such as C# / Java.
- Knowledge and proven experience with writing SQL queries.
- Deep understanding of Windows and Linux OS (debugging and internals).
- Knowledge of scripting languages such as Bash / Python.
- Experience with embedded firmware update/testing and management.
- Knowledge of AFI and Delaval Parlour Management Systems.
- Technically adaptive, ability to learn new solutions, features/functionality and communicate those in a value-added way to internal teams.
- Continuous learning mindset and detail-oriented approach.
- Ability to prioritize and switch between a variety of time-sensitive issues.
- Creativity and ability to think outside the box.
- Multi-tasking, self-learning, highly motivated and a team player.
- After-hours and weekend support assistance to internal team members and customers when required.
- Livestock / Agricultural industry experience.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
09/26/2024

**Job Posting End Date**:09/26/2024

**Requisition ID**:R313923

  • Product Support Specialist

    3 weeks ago

    Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Job Title: Product Support SpecialistAre you passionate about delivering exceptional customer service and technical support? Do you have a mechanical trade test in a related field and sales experience or technical knowledge of earthmoving equipment?We are seeking a skilled Product Support Specialist to join our team at Staff Unlimited Recruitment Pty Ltd T/A...

  • Technical Support Specialist

    5 months ago

    Isando, South Africa MSD Full time

    This position is to provide critical technical and after-sales support to Beef and Dairy farmers that use our technology. **NATURE AND SCOPE** **PRINCIPAL ACCOUNTABILITIES** - Provide customer support, whether they be internal or external stakeholders. - Develop and co-ordinate prioritisation processes to manage technical support in a timely and efficient...

  • Structural Steel Draughtsman

    6 months ago

    Isando, South Africa Uminathi Support Services Full time

    **Qualifications and Experience**: - Multi Disciplinary Drawing Office Practice (N4/N5) - Proficiency in mathematics, geometry, and trigonometry - 3D visualization skills - Experience in sheet metal development and structural steel detailing (preferred) - Minimum 5 years of draughting experience in the Structural Steel Industry - Proficiency in AutoCAD,...

  • IT Support Specialist

    1 month ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    Cochrane Global is seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in IT and a proven track record of managing and solving complex technical issues. Key Responsibilities: **Technical Expertise**• Provide technical support and maintenance for all IT systems, including hardware, software, and...

  • Learning Specialist Technical

    2 months ago

    Isando, South Africa Barloworld Equipment Full time

    This position is responsible for delivering and facilitating the technical course curriculums. This includes classroom instruction, field instruction, and administering assessments. This position is also involved in the creation and implementation of curriculums following the standards of Barloworld Equipment, Caterpillar and relevant regulatory...

  • Technical Sales Support Professional

    1 week ago

    Isando, South Africa Flender Full time

    FLENDER is searching for a Tender Specialist to be part of the Internal Sales Department. Responsibilities: - Collaborate with sales team to develop strategies for tender responses and bid proposals - Research and identify potential tender opportunities in the market - Prepare and submit tender documents, ensuring compliance with all requirements -...

  • Product Support

    3 months ago

    Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Product Support – Isando   My client is seeking to employ a Product Support employee to join their company based in Isando   Duties include: Accountable for achievement of Workshop targets, and the growth of our customer base through sale of parts and service in a customer centric manner. Position supports the company's existing customer base from a...

  • Learning Manager: Technical Global Grade 13

    7 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Lead the Technical School of Excellence - Manage the technical learning specialists responsible for development of learning, assessments tools, facilitation packs and delivery of learning in line with both CAT and Government requirements - Develop and Deploy Strategies required to build technical competence for the business - Manage the...

  • Learning Manager: Technical Global Grade 13

    7 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Lead the Technical School of Excellence - Manage the technical learning specialists responsible for development of learning, assessments tools, facilitation packs and delivery of learning in line with both CAT and Government requirements - Develop and Deploy Strategies required to build technical competence for the business - Manage the...

  • Learning Manager:

    2 months ago

    Isando, South Africa Barloworld Equipment Full time

    To manage the Technical School of Excellence, generate revenue and build technical, product knowledge and technology capability in the organisation’s workforce across all verticals in Service, Parts, Sales and After Sales, inclusive of external customers in Construction, Mining and Energy and Transportation industries. Develop world class technical...

  • Customer Support Hub Specialist Global Grade11

    2 weeks ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Resolve customer queries received at the Customer Support Hub - Accurately capture/record queries on case management tool with clear resolution and time-lines for future reference and learning - Assist with the opening of new customer accounts in agreement with the KPI - Assist customer with Finance related queries. - Proactively identify...

  • IT Support Professional

    3 weeks ago

    Kempton Park Isando, South Africa Cochrane Global Full time

    Job Title: IT SpecialistJob Summary:Cochrane Global is seeking a skilled IT Support Specialist to join our team. The ideal candidate will have 5 years' experience in providing technical support and managing IT operations in a fast-paced manufacturing environment.Key Responsibilities:* Manage and solve all IT-related tasks in production areas, including...

  • Technical Manager Pig and Poultry: Sa and Ssa

    1 month ago

    Isando, South Africa MSD Full time

    **Job Description**: The Technical Manager for the Pig and Poultry team is responsible for all technical veterinary support to the company's Animal Health Pig and Poultry team and customers. **Secondary** Language(s) Job Description**: **Technical Manager Pig and Poultry: SA and SSA** **Job Description**: The Technical Manager for the Pig and Poultry team...

  • PET Processing Specialist

    4 weeks ago

    Isando, South Africa Omega Human Capital Full time

    Job Title: PET Processing SpecialistWe are seeking a highly skilled and experienced PET Processing Specialist to join our team at Omega Human Capital. The successful candidate will be responsible for ensuring that all production equipment is in optimal operating condition, conducting fault analysis in case of malfunctions or rejects, and setting machines...

  • Technical Representative Global Grade 10

    6 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

  • Technical Representative Global Grade 10

    6 months ago

    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

  • Packaging Quality Assurance Specialist

    1 month ago

    Isando, South Africa HR Genie Full time

    Packaging Quality Assurance SpecialistAs a Packaging Quality Assurance Specialist at HR Genie, you will be responsible for ensuring the quality of our packaging products. Your key responsibilities will include:Verifying the accuracy of packaging labels and codesConducting regular inspections of packaging equipment and materialsIdentifying and reporting any...

  • Business Development Sales Officer

    6 months ago

    Isando, South Africa F and G Sourcing Specialist Full time

    Job Spec: Our reputable Fleet and Supply Chain client that is based in Isando is seeking a skilled Business Development Sales Officer to join their team. Purpose of the job **Requirements**: - Grade 12 - Equivalent qualification - Business Related Diploma/Degree - At least 4 years solid sales experience, preferably in the vehicle/fleet leasing...

  • Service Delivery Specialist

    3 weeks ago

    Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Service Delivery Specialist – IsandoAs a Service Delivery Specialist, you will be accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Your role will involve delivering professional and efficient services to...

  • Technical Manager: Ot

    6 months ago

    Isando, South Africa PepsiCo Full time

    Overview: **We are PepsiCo** PepsiCo is proud to be one of the world’s leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a day in more than 200 countries and territories around the world. Our portfolio...