Product Specialist Ci
3 days ago
**Key Output**
- Effective self-management and performance ownership
- Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Assist with quotes for parts, service and equipment management solutions
- Acquire and use dashboards on sales activity (calls, logs, etc.), POPS, Caterpillar indicators, customer surveys
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
- Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones for one and three-year periods for specific customer accounts
- Meet assigned targets for sales quota, profitable sales volume and strategic objectives
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies.
- Train after sales site managers & PSSR's.
- Market current and new products to potential southern African customers.
- Identify current and future parts and service opportunities to increase turnover and gross profit percentage to All Customers.
- Negotiate special pricing on parts, marketing strategies and after sales incentive schemes with Caterpillar.
- Obtain Competitor data through trials and test products
**Qualification, Experience and Competencies**
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies.
- Train after sales site managers & PSSR's.
- Market current and new products to potential southern African customers.
- Identify current and future parts and service opportunities to increase turnover and gross profit percentage to All Customers.
- Negotiate special pricing on parts, marketing strategies and after sales incentive schemes with Caterpillar.
- Obtain Competitor data through trials and test products
**Minimum Competencies**:
- Customer Acquisition:
- Territory Planning (L2/3)
- Lead and Opportunity Generation (L2/3)
- Qualifying (L2/3)
- **Sales Execution**:
- Consultative Selling (L2/3)
- Value Selling (L2/3)
- Negotiation (L2/3)
- Closing (L2/3)
- Lead and Opportunity Management (L2/3)
- Customer Retention:
- Account Development (L2/3)
- Customer Care and Relationship Development (L2/3)
- Communication (L2/3)
- **Administrative**:
- Time Management (L2/3)
- Systems Proficiency (L2/3)
- **Personal Development**:
- Continuous Learning (L2/3)
- Product and Solution Understanding (L2/3)
- Industry Understanding (L2/3)
- Business and Financial Understanding (L2/3)
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