Regional Manager: Facilities Management Key Accounts
3 weeks ago
**Purpose of the role**:
To manage the profitability, sustainability and growth of Facilities Management solutions for key accounts within the specified region, by optimising operations and driving teams and client engagement to enhance customer experience.
**Education and Experience required**:
- Relevant Degree/Diploma (Essential)
- Relevant Post Graduate qualification (NQF Level 8) would be advantageous
- 5 years’ experience in facilities management, of which 2 to 3 years is in a management or supervisory capacity.
- 3-5 years' Key Account Management experience
**Knowledge, Skills, and Competencies**:
Knowledge of the following:
- applicable labour law and industry specific legislation
- facilities management
- project management principles
- risk management and business management principles
- financial principles
- health and safety policies and processes
- contract management
**Key areas of responsibility**:
- Participate in quarterly business reviews with clients to understand clients’ operations and business requirements and to identify cross selling and growth opportunities.
- Implement facilities management solutions and manage service delivery as per contractual agreements.
- Conduct regular risk assessments of the entire facility in relation to SLA.
- Monitor compliance with Occupational Health and Safety legislation.
- Regularly meet with the client to build good relationships and ensure success of contract.
- Attend all relevant meetings with clients and management teams and ensure communication to subordinates.
- Prepare the budget for key accounts within the portfolio/ geographical region in accordance with financial policy and procedures.
- Monitor expenditure against approved budget, providing variance analysis and monthly reporting for submission to the General Manager.
- Contribute towards the planning for procurement in compliance with supply chain requirments.
- Conduct People Management practices such as recruitment, talent and development management, performance management, employee relations and reward.
**Additional Considerations**:
Driver's License
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