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Collections Officer

3 months ago

Rosebank, Western Cape, South Africa 3Sixty Life Limited Full time
3Sixty Life Limited has been underwriting life and assistance policies for groups and individuals since 1993.

We are a registered life insurance business that offers a wide range of life and related products to groups and individuals
.


Under Management of the HOD, the Premium Collections Officer (debit Order), will have the following responsibilities (including but not limited to):

  • Full management of performance against set targets.
  • Collections
  • Productivity
  • Quality
  • Process Automation and business reporting
  • Analyzing failed payments timeously and ensuring that the relevant actions are taken to retain policy lapsing or cancelation.
  • Identifying potential risks regarding collections methods and report findings
  • Act as a point of escalation for queries and complaints to investigate, resolve them within agreed time frame.
  • Ensuring compliance with organizational policies, procedures, and industry legislative requirements.
  • Accurately reporting relevant information to key decision makers
  • Providing support to brokers and agents on premium collections related queries
  • Responsible for liaison with the vendors and service providers ensuring compliance to all SLAs.

Minimum Requirements:

1. 2-3 years' Experience in a similar role

  • BA/ BCom Degree (or Equivalent) - Essential
  • Post Degree (Advantageous)
  • RE1 Certificate (Advantageous)
  • Micro Soft Office, PowerPoint, and Excel experience. Macros (VBA) experience (advantageous).
  • A very good understanding of the Premium collections processes and methods of collection.
  • Knowledge of Debit Order systems and PASA rules
  • Professional registration with the relevant professional body (Advantageous)
  • Knowledge of the insurance products and services in the market
  • Strong financial and good business acumen

Salary:
Market Related

Job Type:
Permanent

Ability to commute/relocate:

  • Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have a RE1 Certificate ?
  • Do you have Knowledge of Debit order systems ?

Education:

  • Bachelors (preferred)

Experience:

Premium Collection: 3 years (preferred)
Microsoft Office: 3 years (preferred)

  • Management: 1 year (preferred)
Insurance Industry: 2 years (preferred)