![3Sixty Life Limited](https://media.trabajo.org/img/noimg.jpg)
Collections Officer
4 weeks ago
3Sixty Life Limited has been underwriting life and assistance policies for groups and individuals since 1993. We are a registered life insurance business that offers a wide range of life and related products to groups and individuals**.**
Under Management of the HOD, the Premium Collections Officer (debit Order), will have the following responsibilities (including but not limited to):
- Full management of performance against set targets.
- Collections
- Productivity
- Quality
- Process Automation and business reporting
- Analyzing failed payments timeously and ensuring that the relevant actions are taken to retain policy lapsing or cancelation.
- Identifying potential risks regarding collections methods and report findings
- Act as a point of escalation for queries and complaints to investigate, resolve them within agreed time frame.
- Ensuring compliance with organizational policies, procedures, and industry legislative requirements.
- Accurately reporting relevant information to key decision makers
- Providing support to brokers and agents on premium collections related queries
- Responsible for liaison with the vendors and service providers ensuring compliance to all SLAs.
**Minimum Requirements**:
1. 2-3 years’ Experience in a similar role
2. BA/ BCom Degree (or Equivalent) - Essential
3. Post Degree (Advantageous)
4. RE1 Certificate (Advantageous)
5. Micro Soft Office, PowerPoint, and Excel experience. Macros (VBA) experience (advantageous).
6. A very good understanding of the Premium collections processes and methods of collection.
7. Knowledge of Debit Order systems and PASA rules
8. Professional registration with the relevant professional body (Advantageous)
9. Knowledge of the insurance products and services in the market
10. Strong financial and good business acumen
**Salary**: Market Related
**Job Type**: Permanent
Ability to commute/relocate:
- Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have a RE1 Certificate ?
- Do you have Knowledge of Debit order systems ?
**Education**:
- Bachelors (preferred)
**Experience**:
- Premium Collection: 3 years (preferred)
- Microsoft Office: 3 years (preferred)
- Management: 1 year (preferred)
- Insurance Industry: 2 years (preferred)
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