Officer: Key Accounts

3 months ago

Pretoria, South Africa SABS Full time

**Job Advert Summary**:
**About SABS**

Working for the South African Bureau of Standards (SABS) opens the mind to the world around you. The South African Bureau of Standards offers diverse career paths in a dynamic environment that nurtures and recognises potential. Become part of our vision of being a trusted standardisation and business assurance solution provider of choice and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

**Purpose Statement**

To contribute to the development and nurturing of key account relationships in order to maintain and maximise a medium and long-term value proposition to increase business scope.

**Minimum Requirements**:

- National Diploma / Diploma in Marketing, Sales, Business Administration or a related field (NQF Level 6)
- 3 years relevant work experience within a relevant Key Account - Food & Health sector environment
- Conformity assessment experience is advantageous

**Duties and Responsibilities**:
**Functional Management**
- Contribute to the development of and implement a sector-specific client engagement and retention plan in collaboration with the Lead: Sales and Business Development, Customer Services team and Operations Division.
- Establish and maintain sound relationships among key account customers through continuous and effective engagement.
- Ensure that all required documentation to initiate key account contracts are in place as per approved protocols.
- Facilitate successful key account relationships through on-site key account visitations in conjunction with Lead: Sales and Business Development and Manager: Sales and Business Development.
- Resolve all in scope client complaints that emanate from key accounts and refer out of scope complaints to the relevant function internally.
- Act as the main point of contact for all in scope and out of scope complaints, queries and requests for key accounts.
- Monitor and report on projected key account cost-to-benefit analysis, profitability analysis and cost-to-serve analysis in collaboration with the Lead: Sales and Business Development and Finance to ensure that actual spend remains within agreed limits.
- Proactively raise any early warning signs of challenges that could potentially threaten initiative / project execution or the key account relationship.
- Effectively expedite key account requests with the relevant department (for example Operations) to ensure prompt commencement of services.
- Communicate and collaborate with internal stakeholders to ensure that key accounts’ needs are met.
- Assist in the preparation of monthly reports that relate to key account progress, goals, and forecasts for account teams and stakeholders.
- Analyse key account trends and make recommendations for enhancing systems and procedures continuously.
- Develop a thorough understanding of key accounts’ needs and requirements and assist in preparing customized solutions in collaboration with Specialist: Upsell, Cross sell and On selling as well as the Specialist: Product, Solution, Client & Market Innovations.
- Maintain administration and accurate and updated records of all files and relevant key account documentation within scope of control.
- Plan, organise and coordinate relevant work duties as they relate to the functional unit.

**Risk and Compliance Management**
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
- Maintain compliance to customer satisfaction requirements in line with ISO, Accreditation and regulatory requirements.
- Adhere to all relevant laws, policies and Standard Operating Procedures (e.g., Code of Ethics, PFMA & National Credit Act, etc.) throughout the organisation.

**Stakeholder Management**
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
- Represent and participate in the organisation’s committees and task teams when required.
- Convene and attend meetings and present relevant information to stakeholders when required.
- Ensure the provision of excellent customer service as per service level agreements.
- Resolve queries and problems within span of control and within agreed time frames.
- Follow up on unresolved queries and complaints where required
- Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.

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