Clients Retentions Agent
3 days ago
Key Performance Area:
- Communicate with clients who have indicated an intention to cancel their insurance with a view to retaining these clients
- Analyse clients portfolio in terms of loss ratio, rate etc to assess whether client can be retained within the retention guidelines
- Timeous completion of any accompanying transaction whether by computer or otherwise stipulated.
- In depth knowledge of in-house policy wordings, including that of competitors
- Maintaining and building client relationships
- Keep accurate statistics on reasons for client cancellation
Minimum Requirements:
- Matric/Senior Certificate/Business related qualifications
- FAIS Compliant essential
- Successfully completed RE5
- At least one years experience working in a retention/sales position
- 3 years work experience in short term insurance
- Computer literate (MS Word, MS Excel, Power Point, Policy Management system (in-house))
Personal Attributes
- Planning and organizing skills
- Team Player
- Accept Responsibility
- Good negotiation skills
- Customer service orientated
- Excellent communication skills, including telephone etiquette
- Able to handle pressure
- Able to take own initiative and be creative
- Ability to build the team
- Reliable and dependable
- Excellent communication skills
- Good customer care skills
-
Retention Administrator
7 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001095 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: The primary objective for appointing an administrator in the Retention Contact Centre is to handle...
-
Sales and Retention Director
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeWe are looking for a highly motivated and experienced Sales and Retention Director to join our Saves/New Acquisition team at iSON Xperiences. As a senior leader, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.About the Role:Lead and manage a team of Saves/New...
-
Team Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Team Lead - Customer Retention Specialist Company Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will be responsible for leading a...
-
Night Shift American Retentions Call Centre Agents
7 months ago
Randburg, South Africa Thanda Human Capital Full timeWe are seeking to employ experienced Sales / Retentions Agents for our American Night call centre based in Randburg **Requirements**: - Brilliant command of the English language as you will be dealing with an American clientele - Matric or NQF Level 4 Certification completed - No criminal record - South African citizens - Ability to work rotational shifts...
-
Broker Retentions Agent
2 days ago
Randburg, South Africa M&M Staffing Solutions Full time**PURPOSE** Retain existing business for the Company’s clients by contacting their clients to offer them alternatives products & payment arrangements that may suit their needs better. **KEY RESPONSIBILITIES** - Making professional retention calls to existing clients. - Establishing what issues, the client is experiencing and whether and what alternative...
-
International Contact Centre
2 days ago
Randburg, South Africa MyCalling Full timeLooking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...
-
Client Service Agent-10
7 months ago
Randburg, South Africa FirstRand Full timeJob Description To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations. - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and inclusivity within own team - Identify and utilise...
-
Advanced Client Service Agent
7 months ago
Randburg, South Africa FirstRand Full timeJob Description To ensure client and product retention by providing pre - and after-sales service across the entire value chain for multiple channels and brands in a contact centre environment, whilst complying with strict regulations - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and...
-
VODACOM SAVES
2 days ago
Randburg, South Africa iSON Xperiences Full timeSaves / Retentions AgentsBased in RandburgWorking Hours Monday -Friday 7:30 - 18:00Work every 2nd Saturday MAIN PURPOSEThe Customer Service Agent: Saves role involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue...
-
Retention Administrator
7 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001220 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: - Roles and Responsibilities: - Compile daily outstanding’s on Business and...
-
Call Centre Agent
1 week ago
Randburg, South Africa MULTIASSIST Full timeWe are looking for a charismatic and skilled sales agent to call potential clients and inform them of our products and services. The sales agent is also responsible for building good relationships with new and existing clients to try and ensure their business in the future. To be successful as a sales agent you must have excellent interpersonal skills and...
-
Real Estate Agent
2 weeks ago
Randburg, South Africa Real Estate Brokers Full timeREAL ESTATE BROKERS is based in Johannesburg, South Africa. Our aim is to make every client’s real estate experience as simple as possible and as easy as possible. Our vibrant team tirelessly works to provide client-centred personalised solutions that meet our clients’ needs. We have serviced thousands of clients and built a reputation of being...
-
Retention and Savings Specialist
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeSalary: Approximately R160,000 per year based on location and experienceAbout the Role:This Customer Service Agent position requires excellent communication and problem-solving skills to manage challenging inbound and outbound calls.Key responsibilities include answering calls timeously, responding professionally, and resolving customer...
-
Customer Service Leadership Role
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Customer Service Leadership Role Estimated Salary: R 320,000 - R 420,000 per annumJob Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced leader to join our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will...
-
Customer Engagement Agent
2 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001016 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...
-
Team Manager
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...
-
Customer Acquisition Lead
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeiSON Xperiences is seeking an experienced Customer Acquisition Lead to join our Saves/New Acquisition team. As a key member of our leadership team, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of Saves/New...
-
Saves/New Acquisition Team Manager
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Saves/New Acquisition Team Manager Salary: R 300,000 - R 400,000 per annumJob Summary:We are seeking an experienced Team Manager to lead our Saves/New Acquisition team at iSON Xperiences.The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer...
-
TEAM LEADER
2 days ago
Randburg, South Africa iSON Xperiences Full timeJob Title: Team Leader - Saves/New AcquisitionJob Summary:We are seeking an experienced Team Leader to oversee our Saves/New Acquisition team at Vodacom. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key Responsibilities:Lead and manage a...
-
Team Leader Agent
2 weeks ago
Randburg, South Africa Candidate Assistance Full timeTeam Leader Agent R207 000 P/A Randburg - 1-year call centre experience - Call centre team leader / supervisory experience JOB PURPOSE The purpose of this role is to ensure the day-to-day management of a team of Agents, in a the manner that is in line with excellent service delivery to meet the client’s contractual obligations. KEY PERFORMANCE...