Retention Administrator
6 months ago
**Listing reference**: track_001220
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**:
**Job description**:
- Roles and Responsibilities:
- Compile daily outstanding’s on Business and consumer retentions.
- SLA TAT spreadsheet to be completed daily.
- Compile and allocate retain vetting.
- Assist with Customer Update requests and admin cancellations.
- Submitting monthly, weekly, and daily reports as required
- Keeping track of System Downtime
- Weekly/Monthly Dashboards for client services
- Approval spreadsheet to be maintained on a weekly basis.
- Compilation of overtime hours worked monthly.
- Meet targets as per Key Performance Agreement.
- Identify concerns or trends, investigate, and propose possible solutions for problems.
- Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient client service.
- Accurate record keeping of statistics as per stipulated guidelines.
**Minimum requirements**:
- Minimum requirements:
- Matric coupled with 2 years working experience in a Contact Centre.
- Minimum 6 months Administration experience
- Excellent product and systems knowledge. (IEVOVLE, CDS, Willow, CRM)
- Advanced MS Office proficiency.
- Excellent interpersonal skills
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