Account Technical Leader

6 months ago

Sandton, South Africa IBM Full time

Introduction

A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges.

With a consultative approach, you'll uncover clients' most pressing technology pain points and lead them to solutions mapped to IBM's people, products, and services. Being a natural leader, strategic systems thinker, and business influencer, you'll orchestrate resources within IBM and /or our Partners to bring those solutions to life.

Your Role and Responsibilities

Likely from a Solutions Architecture background (or something similar in terms of complexity) Account Technical Leaders comfortably act as trusted technical advisors to IBM and /or 3rd party Partner clients. Collaborating across pre
- and post-sales teams, you'll help set the most appropriate technology strategy and solution design to complement clients' present and future needs.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Adopting a growth mindset to cultivate a collaborative and resilient results-orientated culture that has a passion for winning.
- Helping land and expand adoption of products across IBM's portfolio by demonstrating value in the context of clients' business, industry, and competitor landscape.
- Owning and leading a client's experience of IBM technology and defining use-cases from their technical strategies.
- Engaging customers in experiential workshops and collaborating with Client Engineering and Customer Success teams to shape sessions that produce transformation-inspiring prototypes, which compel long-term investment.

Required Technical and Professional Expertise
- Deep technical and architectural expertise across a variety of technologies including (but not limited to) cloud (with general container skills), business automation and infrastructure.
- A proven leader with a history of coordinating an array of technical sales talent through demand generation, deal progression, post-close deployment, and ongoing, increasing adoption of deployed solutions.
- Palpable people, communication, and collaboration skills, with a proven record of networking, co-creating, and influencing as the technical expert throughout the successful closure, and post-closure expansion of complex technology sales cycles. (c. $100k - $1 mil+ deals).
- Solid experience of using agile and other contemporary best practices (e.g., DevOps and design thinking) to successfully deliver in a way that's both nimble and fast.

Preferred Technical and Professional Expertise
- Experience working with a broad spectrum of IBM's technology solutions - Cloud, Data & AI etc. (training in IBM's products will be provided)
- Knowlegde of Banking sector is a plus

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, alwa

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