Technical Account Manager – IT Distribution Company

1 month ago

Sandton, South Africa Flint Studio Full time
Job Description

The Technical Account Manager is responsible for building and nurturing strong relationships with existing customers, driving cross-sell and upsell opportunities within our cybersecurity solutions portfolio. The ideal candidate will have a customer-first mindset, working closely with clients to understand their needs and helping them realise additional value through our expanded services and offerings. The account manager would frequently serve as a combination of a salesperson, customer service representative, technical specialist, and financial advisor.

Education: Certificate, Diploma or Degree
Experience: Mid 
Salary: R20,000 to R35,000 pm (dependent on experience)
Reference: #KernelTAC2024-10
Type: Contract, full time
Travel: Yes
Working arrangement: Hybrid working


Key Responsibilities:

  • Relationship Management: Develop and maintain strong, long-term relationships with existing customers to understand their evolving cybersecurity needs.
  • Cross-Selling & Upselling: Identify opportunities to cross-sell additional cybersecurity solutions and services, as well as upsell premium offerings to existing clients.
  • Customer Retention: Focus on maintaining high customer satisfaction and engagement to improve retention rates, while proactively addressing concerns or roadblocks.
  • Customer Success Enablement: Work closely with customers to ensure they are maximizing the value of our solutions, including regular check-ins and follow-ups.
  • Solution Selling: Collaborate with the technical teams to provide customized solutions based on customer needs, articulating the value proposition of our product portfolio.
  • Market Expansion: Identify potential growth areas within the South African and Sub-Saharan African markets, expanding relationships with customers who have regional operations.
  • Vendor Collaboration: Maintain strong communication with vendor partners to stay updated on new products, industry trends, and promotional opportunities that may benefit clients.
  • Reporting & Analysis: Track and report on customer engagement activities, sales pipeline progress, and deal closures, using CRM tools and other sales platforms.
  • Leverage Technical Proficiency and Product Knowledge: Become an expert in our products and services to effectively address client needs, provide tailored solutions, and articulate the unique value propositions during client interactions. Use this knowledge to troubleshoot client issues, suggest best practices, and ensure the successful adoption of our solutions.
  • Drive Strategic Account Planning: Develop and implement strategic account plans to grow and maintain client relationships. Work closely with clients to understand their long-term goals, identify growth opportunities, and create tailored strategies that align with their business objectives.

 


Qualifications

  • Proven experience in a business development, account management, or sales role, ideally within the cybersecurity or IT sector.
  • Familiarity with the cybersecurity landscape, including key products, services, and technologies.
  • Strong relationship-building and interpersonal skills, with a customer-centric approach.
  • Demonstrated success in achieving cross-sell and upsell goals.
  • Ability to communicate complex technical solutions to non-technical stakeholders.
  • Knowledge of the South African and Sub-Saharan African markets.
  • Proficiency with CRM tools and sales software like Pipedrive
  • Self-motivated, results-driven, and able to work independently or as part of a team.
  • Presentation Skills
  • Problem-Solving and Critical Thinking


Preferred:

  • Previous experience in cybersecurity or IT distribution.
  • Established network within the cybersecurity community in Sub-Saharan Africa.

 



Additional Information

Application Process

If you're excited about joining Team Kernel, we'd love to hear from you

  • Please respond by sending your full updated CV, and summary of your past projects completed with your application or via email.
  • Shortlisted candidates must be available for an interview process online, and subsequent interviews may be held in Sandton, Gauteng.
  • No telephonic enquiries please.
  • If you do not receive a response to your e-mailed CV within fifteen working days of sending it, please consider your application unsuccessful.
  • Please do not respond to this ad if you do not match all the criteria for this position.

Why You'll Love Working with Us:

  • Competitive salary and commission structure.

  • Opportunities for professional growth and development.

  • A collaborative and innovative work environment.

  • Access to cutting-edge cybersecurity technologies

  • Technical Account Manager

    1 month ago

    Sandton, South Africa Flint Studio Full time

    **Company Description** We are a leading cybersecurity distributor serving South Africa and the broader Sub-Saharan African region. Our portfolio includes cutting-edge cybersecurity solutions, and we work closely with global vendors to deliver reliable security solutions that protect businesses across all sectors. Our mission is to ensure our clients are...

  • Investment Distribution Support Administrator

    6 months ago

    Sandton, South Africa Momentum Distribution Services Full time

    **Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...

  • Investment Distribution Support Administrator

    2 weeks ago

    Sandton, South Africa Momentum Distribution Services Full time

    **Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in...

  • Account Technical Leader

    6 months ago

    Sandton, South Africa IBM Full time

    Introduction A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...

  • Executive: Everyday Advice

    6 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Senior Management Accountant

    8 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingThe (FP&A) accountant operates at a national level, dealing with more complex environments. Their primary objective is to analyse financial data and facilitate decision making. This includes but is not limited to financial decision making, budget creation and forecasting. This includes analysis of past company performance against set...

  • Technical Accounting Specialist

    2 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Deputy Company Secretary

    3 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

  • Distribution Fr Learner

    6 months ago

    Sandton, South Africa Givaudan Full time

    Step into our world of creativity and joy! Distribution FR Learner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Distribution Fr Learner

    7 months ago

    Sandton, South Africa Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000...

  • Tender and Distribution Excellence Specialist

    6 months ago

    Sandton, South Africa BD Full time

    **Job Description Summary**: This role is part of the management of the Africa commercial operations and distributor excellence team that supports order management via BDs European Distribution Centers while working in collaboration with regulatory, quality, technical service departments as well as all BUs. This role is responsible for processing quotations...

  • Account Technical Leader

    6 months ago

    Sandton, South Africa IBM Full time

    **Introduction** A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...

  • Account Technical Leader

    7 months ago

    Sandton, South Africa IBM Full time

    Introduction A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...

  • Company Secretary

    6 months ago

    Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** Are you an experienced **Company Secretary** with a proven track record of excellent performance and ambition to advance your career? We have an exciting opportunity for you! As a Company Secretary, you will support the directors, management, business pillars, and support functions in promoting good corporate governance. You will fulfil the...

  • Strategic Account Manager

    6 months ago

    Sandton, South Africa Think-Career Full time

    Our Client to looking to hire a dynamic Strategic Account Manager with a proven record in providing specialized solutions in the insurance sector to a portfolio of clients. **Key responsibilities** - Develop and deliver on the agreed strategic plans in line with our clients strategy. - Lead, develop and improve the day-to-day client relationship of...

  • Project Manager

    2 months ago

    Sandton, South Africa Talent Sam Full time

    We need a Project Manager Guru for a fast-paced startup IT company in hyper growth mode. Our client was named one of the fastest growing companies in the US by Inc. Magazine and among the top 50 in the Twin Cities by MSPBJ. About this position - What Does a Project Manager Do? - Primary point of contact to the client, responsible for keeping them up to...

  • Technical Manager

    8 months ago

    Sandton, South Africa Broll Property Group Full time

    **POSITION PURPOSE** The purpose of the Technical Manager are to ensure that technical services are managed and executed according to each account. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **TECHNICAL SERVICES** The Technical Manager (TM) needs to ensure that the services are managed and provided in accordance with the SLA signed between Broll and the...

  • Assistant Company Secretary

    7 months ago

    Sandton, South Africa Redefine Properties Limited Full time

    **Assistant Company Secretary** **Primary Purpose of the Job** The role of the Assistant Company secretary is to provide primary support to all stakeholders in respect of statutory and regulatory compliance within Redefine group and its subsidiaries as well as administrative matters relating to the Board of Directors, the Executive Committee and the...

  • Office Administrator Clerk

    2 weeks ago

    Sandton, South Africa Miranda Forrester Spa & Beauty Placements Full time

    OFFICE ADMINISTRATOR CLERK - Cosmetics & DistributionHYDE PARK, GAUTENG - South AfricaSTART: ASAP / January 2025REPORT TO: Director / Sales ManagerHOURS & SHIFTS:Monday to Friday 08:30 - 17:30COST TO COMPANY & BENEFITS:R18,000 GROSS Basic Salary per monthMINIMUM REQUIREMENTS:Reside in or within reasonable travel distance to Hyde ParkA qualification in...

  • Company Secretary

    6 months ago

    Sandton, South Africa TalentCru Full time

    Are you an experienced Company Secretary with a proven track record of excellent performance and ambition to advance your career? We have an exciting opportunity for you!As a Company Secretary, you will support the directors, management, business pillars, and support functions in promoting good corporate governance. You will fulfil the duties for a...