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National Training Manager

4 months ago

Johannesburg, South Africa Recruitment Matters Africa Full time

Our client is looking to employ a National Training Manager with outstanding written, verbal, and interpersonal communication skills. A training manager is expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt to a fast-paced environment.

**Responsibilities**:

- It is the responsibility of the National Trainer and Business Development Manager to create, implement and manage a nationally defined brand training strategy that caters to all stakeholders of the brand including Beauty Consultants, Therapists, Customers, Sales, Marketing, Retailers, and Brand Principals.
- Development and implementation of effective training strategies, including digital, which enhance the Brand’s ability to deliver high-quality product knowledge and excellent customer service.
- Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions, and workshops for Therapists and other stakeholders.
- Ensure the development of focused, disciplined, loyal BCs/Therapists with customer service as a key pillar, and develops a team who maintains a consistently high level of product knowledge.
- Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
- Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth on the counter.
- Actively implement, drive, and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools)
- Organise and execute well-planned customer events and workshops and monitor the effectiveness on an ongoing basis to drive sales.
- Responsible for organizing national conferences as well as international trainer events that the brand may host.
- Manage all inquiries concerning the technical aspects of the products.
- Take responsibility for the Training budget as provided by the Brand Marketing Manager.
- Show the ability to mentor and train digitally and “in-store” by demonstrating and transferring product and sales skills to your team.
- Motivate and inspire brand BC/Therapists/Technicians through leading by example.
- Foster a respectful and productive work environment that leads to teamwork and creates a passion for the brand and the company.
- Together with RDM conduct formal assessments of staff’s performance and develop action plans and goals.
- Derive and set product and brand knowledge tests three times a year to ensure a minimum pass rate of 90%. (fragrance tests a minimum of twice a year
- Communicate results to the sales team.
- Ability to adjust communication style accordingly to recipient’s needs.
- Monthly monitoring of by-door performance and understanding of axis splits in order to identify growth opportunities and manage challenges.
- With the RDM, monitors competitor activity and plans the appropriate response.
- Work closely with RDM on stock issues, staff needs, retail space, and promotional needs required for specific trainer event activities.
- Establish and maintain an effective working relationship with all levels of retail store management.
- Implement, conduct, and monitor effective events throughout each region to drive sales.
- Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
- Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slow-moving lines.
- Plan and conduct bi-monthly trade visits with RDM to ensure a clear sales understanding of the brand.
- Team player with a self-motivated attitude that delivers results.
- Provide management with inputs on business performance in terms of customers, competitor activities, product acceptance, and target sectors.
- Ensure compliance to all policies, procedures & values in the business.
- Display a proactive and persistent approach in all aspects of your role.
- Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

**Key Skills**:

- Show initiative in analyzing and improving business processes.
- Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
- Ability to produce concise, accessible written material in the form of presentations, feedback reports, training and events calendars, and other international report requirements.
- Ability to develop positive working relationships with all stakeholders.
- Ability to ensure deadlines are prioritized and met.

**Qualifications**:

- Bachelor's degree in human resources or a related field (essential).
- A minimum of 3 years experience in training and development management (essential).