Training Facilitator

2 weeks ago


Johannesburg, Gauteng, South Africa Ubuntu Markets Full time
  • Must have 5 years experience as a Facilitator and Assessor
  • Induction training
  • Training material formulation
  • Coaching and on the job training
  • Focussed on soft skills training, new products and services training as well as end user system navigation training.

Skills:

  • Motivation and Engagement of Staff
  • Negotiation
  • Communications Skills
  • Coaching
  • Transacting and Dealing with Vendors/Service Providers
  • Building working Relationships with different Stakeholders
  • Work Force Management
  • Training/Facilitating Learning
  • Conducting Interviews for Recruitment
  • Managing a Call Centre
  • Computer Literacy: Word, Outlook, PowerPoint, Excel, CMS tool, IBS, Siebel, Crystal, Bancs, QlikView

Qualification

  • Constituent Assessor for National Certificate:
  • Generic Management and National Certificate:
  • Contact Center and BPO Support certificate
  • Conduct Outcomes-based Assessments NQF L5
  • RE5/RE1
  • SAQA and SETA certifications

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