Operations Co-ordinator

2 days ago

Pretoria, South Africa Kencorp Executive Search Full time

**_Responsibilities_**

Daily
- Daily sales - extracted reports from Point of Sales
- Sales reporting and communication of sales results to restaurants, providing comments and information for analysis
- Managing the store inspection process through follow-up, checking scores, tracking possible dates for future visits
- Managing communication between company and Security contractors
- Planning and liaising with courier companies to ensure that SLA is adhered to

Weekly
- Updated weekly report
- Weekly sales results
- Store inspection results and action plans
- Power Hour results and submission thereof to Head office
- Store closure report from Regional Reports
- Compiling weekly reports from Security companies with any challenges
- Weekly report on damages in stores
- Customer complaints

Monthly
- Monthly Sales reports
- Monthly customer complaints
- Updates reports on KPI performance indicators
- Monthly presentation reports with HODs and Regional Managers
- Ensure the correct submission of invoices

Quarterly
- Coordinating the Quarterly business review presentation with all HODs
- Coordination of functions and general support within the Operations Team and Chief Operations Officer
- Ensuring recognition items are available ( ordering in time)for monthly Manager recognition functions as well as coordinating the handover of these at the function
- Ensuring recognition items are available to the Operations team for handouts at the restaurant level
- Monitoring the bookings for all operations functions
- Assist with the planning of year-end functions and conference
- Follow up and Support all Operations teams in terms of statistics
- Liaising with transport providers in Johannesburg to ensure staff transport is available and reliable
- Supporting restaurants with queries ito Uber Eats Log in details
- Coordinating and resolving any challenges with regards to cash issues
- Acting as Liaison between Head Office departments in respect of communication and Chief Operations Officer.
- Providing Head Office departments (Training, Operations, IT) with any information needed via Chief Operations Officer
- Provide support to the Operations Officer in the maintenance and distribution of value-added reporting
- Office Management
- Managing cleaning and garden personnel to ensure office cleanliness
- Managing the office alarm system

**Requirements**:

- Business Diploma
- 5 years experience in the Medical / Property Industries
- Strong reporting background
- Solid knowledge of MS Office with Advanced Excel skills, i.e. Pivot tables, V Lookup
- To conduct all responsibilities/actions in a professional manner
- Organized, responsible & disciplined
- Driven, proactive, dedicated
- Sense of urgency, team player, attention to detail
- Integrity - to be impartial and ethical
- Responsive - to react to problems and changing circumstances
- Effective - to delegate maintenance effectively while keeping the money factor in mind
- Adaptable and pressure resilient - maintain effectiveness when priorities change and new tasks are encountered
- Problem-solving and decision-making - secure relevant information and identifies key issues
- Focused and consistent
- Excellent communication skills, both written and verbal
- Ability to balance numerous tasks at the same time
- Detailed orientated, with excellent administration skills in order to be able to accurately delegate, follow up and review maintenance of all stores
- Self-control - To stay focused on getting to the root of a problem even when maintenance is wrongly communicated, or wrongly explained
- Own car
- Only SA Citizens will be considered

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