Student Experience Co-ordinator

3 months ago

Pretoria, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**:
Campus Head

**Vega** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Vega, Pretoria Campus has a vacancy for a Student Experience Co-ordinator.**

**Duties and Responsibilities**:
**Holistic Student Experience**
- In collaboration with the Head: Student Experience plans, executes and delivers the new student Orientation program.
- Provides operational and administrative support to the Head: Student Experience to ensure smooth execution of the campuses student experience annual calendar.
- Liaises with the student experience campus portfolio coordinators to maximize student participation and engagement in the campuses non-curricular events, activities and initiatives.
- Liaises with the various departments and portfolios to ensure efficient and effective communication between the campus and students.
- Drives visibility, inclusion and awareness around each departments function relating to student experience.
- Supports the recruitment, voting and onboarding of the campus Voice student representative committee and subcommittees.
- Supports the Head: Student Experience leverage the Voice and Student Committees as a tool to collect and disseminate information and feedback.
- Supports the Head: Student Experience to ensure the Voice and Student Committees reflect diverse student interests, needs and wants.
- Supports multidepartment synergy and cohesion to ensure a seamless student experience.
- Provides support in the coordination and operationalization of high impact activities such as Open Days and Registration.
- Supports the Head: Student Experience in implementing relevant policies that impact of the student experience.
- Supports in the roll out of the annual Corporate Social Investment (CSI) initiative to maximize awareness, participation and engagement.
- Maintain and drives a positive, empathetic and professional attitude towards our students.
- Maintain a good knowledge of products and policies to advise students and staff accordingly.
- Deals with student discipline issues that may arise on campus such as ones that contravene the student code of conduct.
- Creates awareness around the Safe Campus Policy.

**Administrator and Reporting**
- Ensuring accurate record keeping of agendas and minutes of the voice committee and sub committees.
- In conjunction with the relevant campus portfolio coordinators supports the processing of student engagement bursaries for the Voice committee and sub committees.
- Compiles administrative reports required by the campus, national or institution.
- Supports the Head: Student experience by maintaining records across various responsibilities including student discipline, student experience events, projects and interventions.

**Vega School Projects**
- Includes, updates and maintains the Vega School events in the campus annual calendar.
- Liaises with the Vega School Campus Head on high impact project and event needs and requirements.
- Provides feedback to the Vega School Campus Head on Vega School high impact project and events.
- Support, coordinates and executes Vega School high impact events such as Showcase, Brand Challenge and Brand Activation.
- Leverages the class representatives, Academic Forum representatives and Voice Committee to participate, support and serve at Vega School high impact events.
- Liaises with the Head: Student Experience and Vega School Senior Management team to ensure Vega School projects are sufficiently executed and capacitated.

**Competencies Required**:

- Advanced communication and interpersonal skills
- Collaboration skills
- Organizational and planning
- Analytical skills
- Problem solving
- High level of professionalism, integrity, and discretion
- Calm, diplomatic and person-centered
- Proactive and agile

**Minimum Qualification Requirements**:

- An Advanced Diploma/ Bachelor's Degree (NQF 7) degree in a relevant field.

**Minimum Work Experience Requirements**:

- Minimum of 2 years’ experience in education and/or student support and/or student services preferably within a tertiary environment.

**Special Requirements**:

- Valid drivers license
- Own vehicle

**Working Hours**:

- Monday to Friday : 08:00 -17:00

**Salary**:

- Competitive salary commensurate with experience.

**Benefits**:

- Lifelong learning opportunities through LinkedIn Learning subscriptions.
- Staff and family discounts on educational programs within our brand portfolio.
- Incentive bonus structure based on performance and achievement of goals.
- Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
- Birthday vouchers to celebrate your special da

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