Deployment Business Partner

2 weeks ago

Johannesburg, South Africa De Beers Group of Companies Full time

Company Description
- Here’s an exciting opportunity to join us as our GSS PS Global Deployment Business Partner. This vital role will see you manage the deployment of changes to Global Shared Services People Services (GSS PS) processes, systems and people and ensure these are aligned to the business ‘s transformation strategy.

**Excellence is the vision. You'll make it a reality.**

GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class delivery.

**Job Description**:

- The scope of the role will include the delivery and deployment of all value streams from the HR Excellence project and other programmes. This role will continuously work with Group HR and Business Units (BUs) to deploy new or expanded service activities within GSS PS to meet the needs of the business.

**The primary accountabilities will incorporate**:

- Operationalise GSS PS deployment plans to manage testing, cutover, benefits realization, governance, risk and stabilisation to plan the deployment lifecycle
- Lead overall assessment of go-live readiness and anticipated support for GSS PS
- Coordinate and execute GSS PS change management with delivering deployment communications, local training and engagement-related activities
- Identify and manage the resource requirements for GSS PS to deliver the deployment plan inclusive of all project resources (e.g., Project Manager, Change Lead) and business resources (e.g. Service Lines Leads, BUs and SMEs) and backfill requirements in order to deliver change where required
- Work with various teams such as communication, training, HR and OD specialists in the formulation of plans to support deployment
- Manage both the dependencies and the interfaces between deployment projects
- Ensure optimal Service Level metrics are in place to improve accountability, usability, value and relevance with GSS PS customers
- Ensure governance of desktop procedures, SOP’s are in place for all deployments undertaken
- Partner with Group Functions and BUs to understand their local nuances, build into deployment plan and ensure that they are documented as part of Global standard service line process
- Ensure that all deployments activities have a service charge agreement established or updated and are delivered to the GSS PS Commercial team
- Promote GSS PS to current as well as new businesses to achieve buy in and support
- Manage stakeholder relationships within GSS PS, including with the Service Line Leads and teams in scope for deployment
- Maintain GSS PS deployment reporting on status, risks and issues to key stakeholders
- Oversee and ensure the appropriate approve is obtained for all proposed changes of processes
- Manage the GSS PS Deployment team to assure team motivation and flawless operations.
- Provide ongoing management and development of the GSS PS Deployment team including setting objectives and work allocation
- Develop and maintain pro-active and constructive relationships with the business clients by demonstrating an understanding of their business, their requirements and set expectations accordingly.
- Manage communication with key stakeholders in a fast-paced, complex environment and global context
- Manage the GSS PS Deployment team to ensure future service requirements and potential business changes are considered and planned
- Facilitate regular meetings with your global service team to manage compliance, address issues and provide support as required
- Manage and encourage a coaching leadership style
- Identify and resolve key barriers / risks / core problems which may hinder delivery of a consistent reliable service
- Contribute to the development of the budget for your service line
- Monitor your costs against budget and either address, or advise your manager of, any variances of note

**This role is at a Band 6 level, reporting to the GSS PS Global Transformation Manager.**
- Qualifications
- Relevant Bachelor’s Degree preferably in HR or Finance
- Post qualification project management and management level experience
- Valid Driver's license
- **Experience required**:

- 5 - 7 years’ experience
- 3 years' experience in the deployment of work/activities
- Good understanding of shared services and service management processes (performance management, service level management, customer surveys, continuous improvement, etc.)
- Executing process/systems change in a shared service environment
- MS Office (Word, Excel and PowerPoint) as well as MS Project experience is essential
- Experience in leading high performing virtual teams in a global

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