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Client Experience Manager
2 months ago
**Requirements**:
- A bachelor's degree in business, marketing or a related discipline
- 3-5 years data analyst experience within a financial services environment
- 2-3 years managing a team
- 2-3 years' experience in delivering innovative and client-centric client experience design
- Communication and storytelling skills
**Responsibilities**:
- Responsible for management, analysis and action planning of VOC programme
- Delivering story driven insights that are actionable
- Driving solutioning workshops with the relevant stakeholders
- Provide expertise and advice to clients and stakeholders to influence and improve client experience
- Build and maintain relationships with clients and internal and external stakeholders
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Implement and supporting on Quality assurance for this team and the broader VOC programme / ad-hoc research pieces
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
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