Client Success Manager

5 months ago


Centurion, South Africa SydSen Recruit Full time

Client Success Manager
- Centurion, Pretoria

My client in the tourism and transport industry is seeking an experienced
**Client Success Manager** to join their team.

**About them**:
They are the global marketplace for aggregated ground transportation, offering a wide range of options and competitive prices. Their customisable technology solutions optimise customer access and revenue for travel brands. By providing diverse ride services, they meet customer demands, enhance conversions, and ensure satisfaction through quality service and efficient communication channels.

**Requirements**:

- A minimum of 2 years relevant experience in either Account Management or Business Development roles
- A motivated, self-starter and team player who shows respect and values the views of others, whilst being flexible and resilient to change.
- Excellent communication skills
- Desire to learn and build a successful career
- Strong attention to detail

**Duties and Responsibilities**:

- Working with the Head of Sales to build and maintain strong, long-lasting relationships
- Act as the primary point of contact
- Working with the Marketing Manager to establish engaging communications and campaigns to all members.
- Contacting members that are not presently clients and promoting the services to open new client accounts.
- Supporting new clients through their onboarding process to ensure services are adopted and used by all new clients
- Identification and proactive contacting of inactive client accounts to promote and to encourage clients
- Working with the Operations team, promoting the varied service channels to address inquiries, resolving issues and complaints, and ensuring client satisfaction.
- Collection of feedback through client meetings for review and discussion internally within

**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
**Kalinka Smit


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