Business Unit Director
3 days ago
SERVICE EXCELLENCE
In-depth understanding of client contract / retainer / in-scope / out-of-scope / WIP / forecasting of client billing / income budgets
Accountable for resource management, over / under burn against retainer / SOW
Manage profitability of time and hard costs of each job
Ensures timeous and accurate billing processes, ensuring that preparation and presentation of accounts are executed and invoices are checked against quotes and budgets and that all CE’s / PO’s are billed timeously and before jobs are closed, obtain Age Analyses and secure client payment
Continuously improve output and provide (and ensure) the very highest levels of service excellence, and inspiring a drive for creative and strategic distinction
Build strong client relationships at the highest level, seek and develop existing client development opportunities
Present a united stance on agency recommendations (i.e. support and endorse agency output)
Creating a climate that is conducive to the promoting of new idea generation
Render a professional and strategic advisory service by providing strategic input in the challenges clients face and disseminating interesting pieces relevant to client / creative / strategy
Assist in improving agency operations, recommending better workflow and processes to increase accountability, productivity and faster turnaround times - briefing session and kickstarts
CLIENT CENTRICITY
Gains respect from the client and develops a valuable relationship with internal teams
Management of internal and external stakeholders, ensuring alingment and dovetaling of people and processes
Ensure the creation of integrated “solutions”
Ensure teams clarify the exact purpose/deliverables of a brief before starting the job
QUICKER/CHEAPER OPERATIONS/PROFITABLITY
Complete work within client deadlines and budgets
Manage overall profitability of client portfolios (hard costs, internal and resourcing costs against retainers or project fees)
Create a culture of ‘solutions not problems’ within the department
TALENT MANAGEMENT
Develop and empower the account management team
Attract top talent and retain best account management staff
Drive performance management, discipline and career growth / planning of the team
Active in sharing knowledge / intelligence / mentorship / guidance
Contribute by effecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment
BUSINESS PROCESSES
Comply with Chase system and complete timesheets accurately and timeously
Ensure team compliance to Chase, that timesheets are accurate and up to date
Adhere to Agency and HR Policies & Procedures at all times
Adds strategic value to client portfolio’s by continuously improving output and provide the very highest levels of service excellence, and inspiring a drive for creative and strategic distinction
Display sound financial acumen with regards to portfolio (retainer management, out of scope billings, resources, over burns and closing jobs off profitable etc)
Ensures timeous and accurate billing processes, ensuring that preparation and presentation of accounts are executed and invoices are checked against quotes and budgets and that all CE’s / PO’s are billed timeously and before jobs are closed
Assumes overall management of the team and that general duties have been performed (contact, status reports, marketing communication and/or competitive reviews are accurate and kept up to date as well as case study reporting was conducted where required)
Seek and develop existing client development opportunities; displaying entrepreneurial thinking (we don't subscribe to the “brief takers” but rather “business growers” culture) by driving growth opportunities
Take responsibility for agency output (media recommendations/schedules; creative includes scripts, lasers, storyboards, concepts; production includes print, quotes, social and electronic material)
Interact with peers and seniors in a collaborative and respectful manner by developing and maintaining good relationships with all internal departments
Displays sound leadership skills by effectively mentor, nurture and grow the account management team
Actively manages staff within the team (Supervise, conduct appraisals and manages performance issues)
Matric
Diploma / Degree in related field
Between 7 - 10 Years
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