Business Unit Manager

2 months ago

Johannesburg, South Africa Lesaka Technologies Full time

A vacancy exists for a **Business Unit Manager** within the **Micro-Merchant Division - Sales,** in **Johannesburg, Gauteng**.

**General Description**:

- Overall regional sales business unit management
- Regional business unit profit & loss accountability which includes
- Delivery of VAS Sales within the region to or above budget targets
- Management of sales team costs to budget
- Management of vending device controls and deployment within the region
- Detailed leadership & management of sales channels and teams, which include both:

- Company sales representatives and line management
- Independent sales agents.
- Liaison & co-ordination with the Marketing department to ensure field marketing and promotional activities within the region are aligned with sales objectives and company strategy
- Identification and deployment of Kazang / Cash Connect drop-safes at key strategic locations within region to enhance growth and sustainability of Kazang trading communities in the marketplace.
- Management of regional administrative resources responsible for device administration, staff administration, customer support co-ordination, customer segmentation analysis & support.
- Overall responsibility for leading and managing entire regional team and office administration

**Key Responsibilities include, but are not limited to**:
**Leadership & Development**:

- Leading the entire Kazang regional team to build culture and align initiatives and targets to company strategy and budget objectives
- Leading and developing immediate field sales team managers, sales representatives and customer retention executives. The Central Region incorporates Gauteng and North West provinces.
- Identifying and recruiting correctly skilled and driven staff to fulfil the sales and administrative team requirements within the region. These will change from time to time to align with company growth strategy.
- Lead and foster business partnerships with independent Sales Agents as part of overall sales team.
- Work closely with Cash Connect regional team to identify and support each other with synergistic market opportunities.
- Foster a trustworthy relationship with your Sales Director that allows you to work independently whilst knowing when to seek guidance and decision-making approval. Be prepared to share good and bad news as required.

**Sales & Marketing**:

- Grow regional VAS revenue to meet and exceed the annual budget targets
- The above is to be achieved through both a Direct Sales and Agency channel approach
- Closely monitor sales and agency team performance through the KSIS system to ensure optimal vending device deployment
- Identify and develop geographic and trading node opportunities for sales growth. Deploy Direct and Agent resources accordingly to maximize these opportunities.
- Identify and co-ordinate deployment of drop-safe sites within the current and new growth region marketplaces to maximize cash management efficiency and sales retention.
- Ensure the Kazang brand is fostered and grown through staff and agency alignment and standards, field marketing opportunities and overall custodianship of the brand. Ie live it yourself

**Customer retention**:

- Continually monitor, both yourself and through your team, active vending device performance to ensure Average Revenue per Unit (ARPU) and device lifecycle is maximized.
- Work closely with Head Office and the Priority Customer channel to ensure accurate customer segmentation in your region to align support of the Priority customer channels.
- Ensure alignment of Direct Sales and Agent channels to avoid ‘churn’ of each other’s bases through overlapping vending device deployment.
- This involves close collaboration with field technician teams (as run by Operations department) and use of Customer Retention Executives (CREs)
- Ensuring regional administrative team optimize the CRE and technical resources within the region through efficient route planning and logístical co-ordination.

**Asset management**:

- Ensure administrative team control:

- Vending device stock and accurately allocate and manage sales representative and agent ‘boot, stock.
- Efficient collection and return of faulty vending devices to Business Support on a regular basis.
- Administrative control and monitoring of company vehicles and cellular phone assets.
- Work closely with Cash Connect team to ensure deployed drop-safes perform optimally to drive down cash collection costs thus justifying investment of asset.

**Cost Control**:
Assume responsibility for and ensure:

- Overall control of staff costs to budget
- Overall office, vehicle, travel and logistics costs minimized and / or aligned to budget or specific project plans.
- Work closely with Cash Connect team to ensure deployed drop-safes perform optimally to drive down cash collection costs.

**Administration**:

- Ensure administrative team is optimally structured and resourced to fulfil all designated administrative tasks and roles

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