Front Office Supervisor

4 months ago

Cape Town, South Africa Belmond Management Full time

As a Front Office Supervisor at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you’ll supervise the Front Office team that provides exceptional luxury hospitality experiences and ensure that front desk operations are running smoothly. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary Responsibilities Include**:

- Primarily supervises the Front Office team members to ensure efficient and smooth operations for producing excellent guest satisfaction.
- Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
- Attend daily briefings & follow up on any pending items.
- Plan operations and allocate duties for the shift.
- Assist with on-the-job training of all Front Office team members.
- Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
- Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually
- Ensure all takings for the day is correct, balanced and banked according to hotel policy and procedure.
- Maintain excellent relationships and professionalism among all associates.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Provide support and coverage to all areas of the Front of House division as required.
- Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
- Check the daily arrival list to have detailed information regarding arrivals and room requirements.
- Be aware of all VIP’s - both in house and arrivals.
- Stay up-to date about room rates, current promotions, offers and packages.
- Ensure that long stay and regular guests are acknowledged, and their preferences are actioned and retained for future stays.
- Liaise with Housekeeping to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.

**Requirements**:
**What You Bring?**
- Hospitality management diploma or similar relevant qualification preferred.
- Must have 2-3 years’ experience in same or similar role within a luxury hotel environment.
- Guest focused.
- Team orientation.
- A motivated individual with good communication and interpersonal skills.

**Benefits**

**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**Location**:

- South Africa, Cape Town

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

Experience:

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