Front Office Supervisor

7 months ago

Cape Town, South Africa Newmark Hotels Full time

**Duties and Responsibilities**

The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.

**GENERAL**

All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Ensure all team members are dressed according to hotel standards. Inform management if not appropriately dressed.
- Ensure daily checklists are being completed as per hotel procedures
- Maintain good working relationship with both team members and management
- Make sure the desk runs smoothly daily
- All conflicts raised to HOD well in advance
- Ensure departmental standards and services are adhered to
- Record, process & file all information relating to in-house guests as per the hotels policies and procedures
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Ensure that all company policies, procedures & SOPs are adhered to
- Responsible for management of front-office staff, porters, butlers
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager should it be required
- Continuously endeavors to improve the department’s efficient operation.
- Receives Guests in a manner, which is polite, friendly & efficient
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for hotel departments and ensure that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean, and tidy personal appearance always
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested
- Any other duties that may be required
- Take initiative when it comes to assisting guests - DO NOT wait for a guest to ask assistance
- Attend training when required, and assist with training team
- Be gracious, smile and always go out of your way for our guests

**Job Types**: Full-time, Permanent

  • Front Office Supervisor

    3 months ago

    Cape Town, South Africa Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern, you will assist in management of daily Front Office...

  • Front Office Supervisor

    3 weeks ago

    Cape Town, South Africa Accor Hotel Full time

    Job title : Front Office Supervisor Job Location : Western Cape, Cape Town Deadline : January 06, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Scope of Position The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure...

  • Front Office Supervisor

    3 weeks ago

    Cape Town, South Africa PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    7 months ago

    Cape Town, South Africa PULLMAN Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. **Job...

  • Front Office Supervisor

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This busy full-service 4* Hotel, situated in Cape Town requires an organised and efficient Front Office Supervisor who has the following skill set: **REQUIREMENTS**:  A recognized qualification in Hospitality Management  2-3 years of relevant experience in a similar position within a hotel environment  Proficiency in Microsoft packages as well as...

  • Front Office Supervisor

    4 months ago

    Cape Town, South Africa Belmond Management Full time

    As a Front Office Supervisor at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you’ll supervise the Front Office team that provides exceptional luxury hospitality experiences and ensure that front desk operations are running...

  • Front Office Supervisor

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **4* Hotel in the CBD requires and organised and efficient Front Office Supervisor who has the following skill set**: **CANDIDATE PROFILE** **Education and Experience ** A recognised qualification in Hospitality Management  2-3 years relevant experience in a similar position within a hotel environment  Proficiency in Microsoft packages as well...

  • Front Office Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    **Job Summary:**The Front Office Supervisor oversees the front desk operations of Numeral Financial Services Group, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.**Key...

  • Front of House Supervisor

    3 months ago

    Cape Town, South Africa Feedem Recruitment Full time

    We are recruiting for a Front of House Supervisor.  The Front of House Supervisor will be responsible for providing a safe working environment, adhering to Occupational Health and Safety, and Food Safety Environmental procedures, and ensuring they are always understood and practiced by the team.Established in 1975, Feedem is a large contract catering...

  • Front Desk Supervisor

    7 days ago

    Cape Town, Western Cape, South Africa Fempower Full time

    Job SummaryWe are seeking a Front Desk Supervisor to join our team at Fempower in Cape Town. As a Front Desk Supervisor, you will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining high standards of service.Duties and ResponsibilitiesOversee daily hotel...

  • Front Office Operations Supervisor

    1 month ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Office Operations Supervisor is responsible for overseeing the front desk operations, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.Key Responsibilities:Team...

  • Assistant Front Office Manager

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for an Assistant Front Office Manager to join our Front Office team at one of our Cape Town Hotels and asist the team with elevating our hospitality standards. **Your Role**: - Assist in managing and supervising Front Office activities, including guest check-in/check-out, reservations, and concierge services. - Support the creation of a...

  • Front of House Floor Supervisor

    2 months ago

    Cape Town, South Africa Hoghouse Brewing Company Full time

    **Job Advertisement: Front of House Floor Supervisor** **Position**: Front of House Floor Supervisor **Location**: Hoghouse Brewing Company, 42 Morningside St Ndabeni, Cape Town **Employment Type**: Full-time **Salary**: Competitive, based on experience Are you a passionate hospitality professional with a flair for leadership and a love for customer...

  • Front of House Floor Supervisor

    3 months ago

    Cape Town, South Africa Hoghouse Brewing Company Full time

    **Job Advertisement: Front of House Floor Supervisor** **Position**: Front of House Floor Supervisor **Location**: Hoghouse Brewing Company, 42 Morningside St Ndabeni, Cape Town **Employment Type**: Full-time **Salary**: Competitive, based on experience Are you a passionate hospitality professional with a flair for leadership and a love for customer...

  • Front of House Supervisor/ Hostess

    7 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A 4* Boutique Hotel is looking to employ a Front of House Supervisor/Hostess with the following requirements: - 2 years' experience in a similiar environment - Food and beverage experience - Expereience in Front Office - Drivers license advantageous - ** Must be willing to work shifts, weekends and public holidays**:

  • Front-end Supervisor

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is a prominent retail chain group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of fast-moving consumer goods (FMCG). Operating in emerging markets, they consider their customers to be part of their extended family. Their commitment is grounded in the principle of...

  • Front Office Administrator

    6 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24097666 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** **Function**: Reporting to Front Office Management, the...

  • Front Office Manager

    6 months ago

    Cape Town, South Africa In The City Hospitality Full time

    ***: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. **FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**: - Trains, cross...

  • Front Office Administrator

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for its investment in employee wellness, the broader community & the environment. An opportunity is available for an experienced Front Office Administrator to provide overall Front Office Administration with a key focus on Debt Collection for Front Office...

  • Front Office Adminisitrator

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A 4* Luxury Hotels is looking to recruit a Front Office Administrator to provide overall Front Office Administration with key focus on Debt Collection for Front Office and Conferencing Departments. **Key responsibilities will include**: - Follow up on payment for Group & Individual Accounts - Follow up on Conferencing Account Payments - Compile Front...