Front Office Supervisor

2 weeks ago


Cape Town, South Africa PULLMAN Full time

**Company Description**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
**Job Description** Scope of Position**

The Front Office Supervisor welcomes the guests and provides support and leadership to all Reception Team Members. They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

**Specific Responsibilities**:

- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
- Attend to credit problems.
- Ensure efficient and courteous porter service.
- Supervise front cashiers and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support of the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Any other reasonable request from the Front Office Manager.

**Qualifications** To be successful you will have**:

- Previous office supervisory experience
- Extensive experience working within a Hotel/ Resort environment
- Exceptional customer service skills and an unwavering positive attitude
- Ability to manage time effectively
- Professional presentation essential
- Availability to work weekends if required



  • Cape Town, Western Cape, South Africa Bright Search Recruitment (Pty) Ltd Full time

    Bright Search Recruitment (Pty) Ltd is currently looking for a motivated and organized individual to fill the position of Front Office Supervisor. In this role, you will be responsible for supervising the Front Office team, handling guest inquiries, and ensuring seamless day-to-day operations.Key Areas of Responsibility:Supervising the Front Office team and...


  • Cape Town, South Africa The Rockefeller Hotel & Residence Full time

    The Rockefeller Hotel & Residence in Foreshore, Cape Town is looking for a vibrant, dynamic Front Office Supervisor. The individual will be responsible for:


  • Cape Town, Western Cape, South Africa University of Fort Hare Full time

    The University of Fort Hare is seeking a dedicated Front Office Supervisor to lead our front office team. The ideal candidate will be responsible for supervising staff, managing guest relations, and ensuring excellent customer service.Key ResponsibilitiesManage and resolve any issues that may arise during the guest's stayOversee front office...


  • Cape Town, Western Cape, South Africa Feedem Group Full time

    We are recruiting for a Front of House Supervisor.The Front of House Supervisor will be responsible for providing a safe working environment, adhering to Occupational Health and Safety, and Food Safety Environmental procedures, and ensuring they are always understood and practiced by the team.Established in , Feedem is a large contract catering company in...


  • Cape Town, South Africa Dynexity Full time

    My client in Financial Services is looking for a Receptionist /Front Office Supervisor to join their team. Must have completed Matric with relevant Certificate /Diploma in hospitality or administration coupled with at least 4 years work experience in a similar role within hospitality or professional corporate services (Finance/Law Firm). You will report to...


  • Cape Town, South Africa Newmark Hotels Full time

    **Duties and Responsibilities** The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. **GENERAL** All employees may be required to complete other...


  • Cape Town, Western Cape, South Africa Ajtechnicaldr Full time

    Belmond Management is Recruiting for Front Officer Belmond Management is Recruiting for Front OfficerAs a Front Office Supervisor at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance.Closing date: OngoingLocation: Cape Town, Western...


  • Cape Town, Western Cape, South Africa Ajtechnicaldr Full time

    As a Front Office Supervisor at Ajtechnicaldr, you will be part of a dynamic team that strives to create memorable guest experiences through exceptional customer service and personalized assistance.Responsibilities:Lead the Front Office team to ensure smooth and efficient operations.Handle guest inquiries and requests in a professional and courteous...


  • Cape Town, Western Cape, South Africa Pepkor Lifestyle Full time

    Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of RetailReady to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Pepkor Lifestyle brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference.Here's what sets...


  • Cape Town, Western Cape, South Africa Pepkor Lifestyle Full time

    Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of RetailReady to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the HomeTechSleep brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference.Here's what sets...


  • Cape Town, Western Cape, South Africa Vine Recruitment Full time

    Job OverviewVine Recruitment seeks a highly skilled Front of House Receptionist to oversee front desk operations, ensuring efficiency and excellent customer service. This key role involves supervising the cleanliness and maintenance of guest rooms, common areas, and facilities.Key ResponsibilitiesOversee front desk operations to ensure efficient and...

  • Front Office Manager

    2 weeks ago


    Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...


  • Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Receptionist with at least 2 years experience in a Front office experience. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport preferable. Ability to work hospitality hours/shifts. Operations of the Front Office department. All aspects of the guest...


  • Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Reception with at least 2 years experience in a Front office experience. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Operational of the Front Office department. All aspects of the guest journey and...


  • Cape Town, South Africa Valor Hospitality Full time

    As the Front Office Manager, you will take full and sole responsibility for the supervision and control of all guest services, reservations, guest relations, and administration of the Front Office Department. Key Responsibilities: - Ensure the smooth operation of the Front Office Department by supervising and controlling all guest services, reservations,...

  • Front Office Agent

    2 weeks ago


    Cape Town, South Africa Belmond Management Full time

    Location: South Africa, Cape Town - Department: Front Office & Guest Relations - Employment type: Full-time - Experience: Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a...


  • Cape Town, Western Cape, South Africa Insphired Full time

    Job Description:As a Luxury Front Office Leader at Insphired, you will oversee the daily operations of the front office, ensuring high standards of service quality and guest satisfaction. This role involves operational management, strategic planning, and financial analysis to enhance front office operations and guest experiences.About the Role:This position...


  • Cape Town, South Africa The Fountains Hotel Full time

    The Fountains Hotels, on behalf of Indalo Hotels and Leisure is looking for a Hotel Assistant Front Office Manager to oversee the front desk operations at a hotel. The Assistant Front Office Manager is responsible for ensuring that guests receive excellent customer service, duty manager shifts, and accurate billing. They manage room assignments, answer guest...

  • Front Office Agent

    2 weeks ago


    Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Front Office...

  • Front Office Manager

    2 weeks ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23014749 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...