Front Office Supervisor

3 weeks ago

Cape Town, South Africa PULLMAN Full time

**Company Description**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
**Job Description** Scope of Position**

The Front Office Supervisor welcomes the guests and provides support and leadership to all Reception Team Members. They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

**Specific Responsibilities**:

- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
- Attend to credit problems.
- Ensure efficient and courteous porter service.
- Supervise front cashiers and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support of the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Any other reasonable request from the Front Office Manager.

**Qualifications** To be successful you will have**:

- Previous office supervisory experience
- Extensive experience working within a Hotel/ Resort environment
- Exceptional customer service skills and an unwavering positive attitude
- Ability to manage time effectively
- Professional presentation essential
- Availability to work weekends if required

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