Front-end Supervisor

6 months ago


Cape Town, South Africa Surgo HR & Training Full time

Our client is a prominent retail chain group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of fast-moving consumer goods (FMCG). Operating in emerging markets, they consider their customers to be part of their extended family. Their commitment is grounded in the principle of delivering on their promises: "We believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers

Our client is recruiting for an experienced Front-End Supervisor to join their team.

Job Purpose

Responsible for creating and maintaining a fully functioning front-end staff and promoting excellent customer service and communication. Full management of the front end, including cashiers and till packers.

**Responsibilities**:
Handle Customers’ needs and concerns

Number of Customer Complaints and Compliments

Assist in the hiring of front-end staff

Ensure the Front end is suitably staffed at all times

Induction and training of all new staff

Correct number of staff and scheduling of staff

Training and competency levels of cashiers

Overall discipline of the department

Maintain a monthly attendance rate of 95%

Minimal Average of Unders and Overs

Adhere to Safety and security policies

Perform administrative Functions

Responsible for the safety of the store, staff, and customers

Skills Required

Honest and trustworthy

Customer service orientated and a willingness to deal with people every day.

Ability to create teamwork environment.

Attention to detail throughout the store

Ability to identify and solve problems

Take initiative

Communication skills in order to train staff members and communicate problem areas

Accurate with figures

Interpersonal skills

Attention to detail - Accurate

Commitment to delivery and quality

Good people management skills

Be able to delegate effectively

Be able to operate independently and as part of a team

Good administration skills

**Qualification and requirements**:
Grade 12

5 - 10 years’ Supervisory experience

**Salary**:
Market related

**Working hours**:
Monday to Sunday - Shifts



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