Front Office Supervisor

2 months ago

Cape Town, South Africa Hilton Full time

Front Office Supervisor

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

**What will I be doing?**

As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement

**What are we looking for?**

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Desire to progress within the Hospitality industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous supervisory experience
- Previous experience in the hotel industry

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Supervisor

    2 weeks ago

    Cape Town, South Africa Accor Hotel Full time

    Job title : Front Office Supervisor Job Location : Western Cape, Cape Town Deadline : January 06, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Scope of Position The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure...

  • Front Office Supervisor

    2 weeks ago

    Cape Town, South Africa PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    6 months ago

    Cape Town, South Africa PULLMAN Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. **Job...

  • Front Office Supervisor

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This busy full-service 4* Hotel, situated in Cape Town requires an organised and efficient Front Office Supervisor who has the following skill set: **REQUIREMENTS**:  A recognized qualification in Hospitality Management  2-3 years of relevant experience in a similar position within a hotel environment  Proficiency in Microsoft packages as well as...

  • Front Office Supervisor

    4 months ago

    Cape Town, South Africa Belmond Management Full time

    As a Front Office Supervisor at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you’ll supervise the Front Office team that provides exceptional luxury hospitality experiences and ensure that front desk operations are running...

  • Front Office Supervisor

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **4* Hotel in the CBD requires and organised and efficient Front Office Supervisor who has the following skill set**: **CANDIDATE PROFILE** **Education and Experience ** A recognised qualification in Hospitality Management  2-3 years relevant experience in a similar position within a hotel environment  Proficiency in Microsoft packages as well...

  • Front Office Supervisor

    2 days ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    **Job Summary:**The Front Office Supervisor oversees the front desk operations of Numeral Financial Services Group, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.**Key...

  • Front of House Supervisor

    3 months ago

    Cape Town, South Africa Feedem Recruitment Full time

    We are recruiting for a Front of House Supervisor.  The Front of House Supervisor will be responsible for providing a safe working environment, adhering to Occupational Health and Safety, and Food Safety Environmental procedures, and ensuring they are always understood and practiced by the team.Established in 1975, Feedem is a large contract catering...

  • Front Office Supervisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Ejobdesign Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Vineyard Hotel. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's standards are consistently met.

  • Front Office Operations Supervisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Office Operations Supervisor is responsible for overseeing the front desk operations, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.Key Responsibilities:Team...

  • Assistant Front Office Manager

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for an Assistant Front Office Manager to join our Front Office team at one of our Cape Town Hotels and asist the team with elevating our hospitality standards. **Your Role**: - Assist in managing and supervising Front Office activities, including guest check-in/check-out, reservations, and concierge services. - Support the creation of a...

  • Front Office Supervisor

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Role OverviewVillage N Life embodies a culture that prioritizes employee growth through career development and incentives. This philosophy fosters exceptional people and opportunities, making it an ideal workplace for those seeking to excel in their careers.Job SummaryThe Bay Hotel seeks a skilled Front Office Manager with a proven track record in handling...

  • Front Office Supervisor

    6 months ago

    Cape Town, South Africa Newmark Hotels Full time

    **Duties and Responsibilities** The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. **GENERAL** All employees may be required to complete other...

  • Front of House Floor Supervisor

    1 month ago

    Cape Town, South Africa Hoghouse Brewing Company Full time

    **Job Advertisement: Front of House Floor Supervisor** **Position**: Front of House Floor Supervisor **Location**: Hoghouse Brewing Company, 42 Morningside St Ndabeni, Cape Town **Employment Type**: Full-time **Salary**: Competitive, based on experience Are you a passionate hospitality professional with a flair for leadership and a love for customer...

  • Front of House Floor Supervisor

    3 months ago

    Cape Town, South Africa Hoghouse Brewing Company Full time

    **Job Advertisement: Front of House Floor Supervisor** **Position**: Front of House Floor Supervisor **Location**: Hoghouse Brewing Company, 42 Morningside St Ndabeni, Cape Town **Employment Type**: Full-time **Salary**: Competitive, based on experience Are you a passionate hospitality professional with a flair for leadership and a love for customer...

  • Front of House Supervisor/ Hostess

    7 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A 4* Boutique Hotel is looking to employ a Front of House Supervisor/Hostess with the following requirements: - 2 years' experience in a similiar environment - Food and beverage experience - Expereience in Front Office - Drivers license advantageous - ** Must be willing to work shifts, weekends and public holidays**:

  • Front-end Supervisor

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is a prominent retail chain group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of fast-moving consumer goods (FMCG). Operating in emerging markets, they consider their customers to be part of their extended family. Their commitment is grounded in the principle of...

  • Front Office Administrator

    6 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24097666 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** **Function**: Reporting to Front Office Management, the...

  • Front Office Manager

    6 months ago

    Cape Town, South Africa In The City Hospitality Full time

    ***: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. **FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**: - Trains, cross...

  • Front Office Administrator

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for its investment in employee wellness, the broader community & the environment. An opportunity is available for an experienced Front Office Administrator to provide overall Front Office Administration with a key focus on Debt Collection for Front Office...